Nursing Care Group Manager - Children & Young People CYP Band 8A - Enfield

Nursing Care Group Manager - Children & Young People CYP Band 8A  – North Middlesex University Hospital.

North Middlesex University Hospital, one of London’s busiest acute hospitals, is seeking a driven and experienced Nursing care group manager to join their committed and fast-paced clinical CYP community team.

Despite seeing on average 2,000 patients a day, over 500 in their busy A&E department alone, North Mid prides themselves on their ability to consistently provide world-class standards of healthcare and a caring approach to every one of their patients. After being fully modernised with a £200 million investment, North Mid have state-of-the-art facilities including a world class service for sickle cell and thalassaemia patients, with their other specialist services including HIV, cardiology, blood disorders, diabetes, and fertility.

Location and mobility

Your normal place of work will be Enfield Community Service. However, you may be required to work at any other location of the Trusts interests, including travelling to appropriate meetings, outside of the borough, as required.

Job Summary

The post holder will be responsible for the operational management of the CYP Nursing teams, providing leadership, operational direction and development of the staff promoting the highest standards in a quality learning environment with the aim of:

  • Ensuring adherence to NMC Standards
  • Improving the experience of CYP and families
  • Developing and monitoring evidence base practice
  • Promoting best practice and implementing innovations in Care
  • To ensure effective and efficient resource allocation in conjunction with the Service Lead. The post holder will also provide specialist nursing advice to facilitate high quality care for CYP, parents and families in collaboration with the CYP Community Matron and the multi professional teams whilst maintaining local professional standards.
  • To coordinate, manage and be accountable for the operational and performance management of the teams whilst providing strong professional leadership to ensure Divisional objectives are realized.
  • To work collaboratively with the CYP Safeguarding Lead so systems are in place for the protection of CYP.

Main tasks and Responsibilities

  • Work with the Integrated Care Group Service Lead to lead in the development of consistent standards across all nursing staff ensuring the effective delivery of high quality, affordable, and safe services.
  • Provide clear, visible leadership, to ensure every aspect of the user experience is delivered in a safe, efficient and evidence based manner.
  • Work in partnership with multi agencies & parent carer networks to develop clear and effective pathways for service delivery.
  • Work in partnership with the care group leads & clinical leads including Community Matron to deliver clear pathways for CYP and their families, delivering seamless transitions of care.
  • To lead and line manager a diverse group of nursing staff.
  • Support the service lead in the development, negotiation and performance monitoring of relevant service specifications.
  • Represent or deputise for the service lead where appropriate at Trusts or multi-agency forums.
  • Support the service lead working with staff, stakeholders, and commissioners to help develop and lead implementation of local & national initiatives, commissioning and delivery of Health targets.
  • To interpret local and national policy and use this to inform and support local and operational planning in line with key corporate or divisional objectives.
  • Identify and act upon any trends/risks or shortfalls relating to the service budgets within portfolio seeking the involvement of service lead where appropriate.
  • To support delivery of financial plans to deliver clinical services with particular focus on cost/valve for money and delivery of agreed financial savings.
  • To develop a leadership culture where staff are empowered and encouraged to work to a continuous improvement model, ensuring good governance and processes for facilitating and agreed changes.
  • Take responsibility for the delivery, implementation and performance management of operational team’s business plans & workforce planning working within budgetary constraints.
  • To identify and manage any risk that could impact on the delivery of the nursing teams ensuring that consistent high quality standards are met.
  • To work in partnership with the division to maintain and further develop rigorous leadership systems to support all staff, including the implementation of supervision performance, pastoral care, Trust policies.
  • To work in partnership with learning and Development, workforce directorate & nursing to ensure workforce maintain skills and competence for purpose.
  • To ensure the collation of monitoring data to assess standards of clinical care, staffing issues and patient related activity, and to identify trends/risks within this process, acting to maintain service delivery where needed.
  • Manage projects and lead programmes of work (QI)to enable effective delivery of services development.
  • Ensure that accurate records are maintained and that these are entered into the RIO system in a timely and efficient manner.
  • Be responsible for ensuring that all staff in the team receives managerial /clinical supervision and that standards and frequency are also in place.
  • Ensure that professional behaviour of all team members are in line with expected standards of the NHS and takes appropriate action with the relevant HR officers utilising the relevant policies and procedures.
  • Participate in the recruitment and selection of all staff within the teams and ensure this complies with the NHS Recruitment and Selection procedures.
  • Sets up and maintain a staff induction programme for all staff, ensuring that all relevant areas are covered within this process.
  • Maintains discipline within the workplace, acting within and in accordance of the appropriate Trust procedures. Where necessary, managers issues of performance in relation to capability, ill health or grievance procedures in conjunction with the service lead and HR.
  • Coordinates annual leave and training in line with Trust procedures and ensures that adequate staffing is maintained for the continued effective functioning of the service.
  • Maintains and improves systems for the reporting of team activity and to analyse performance data for divisional reporting timescales.
  • Provides links with the local CCG’s and NHSE to facilitate effective communication and to ensure that a quality service is provided in line with the agreed service specifications.
  • The post holder will provide a point of contact for external enquires and complaints concerning the service.
  • Responds and manages informal and formal complaints and enquires.
  • Ensures that services offered by the teams are culturally sensitive and appropriate in line with an individual’s specific needs.
  • Takes a lead on ensuring that effective Health and Safety systems are in place that maintains worker and client safety, including the Lone Worker Policy of the NHS.
  • Participates in the investigation of serious untoward incidents and RCA processes and contributes to the implementation of recommendations.
  • Actively seeks the views of CYP & families in the delivery and redesign of services, and allows them to participate in service development wherever appropriate.


  • Promote & facilitate a positive culture of work based learning.
  • Developing and sustaining productive partnerships within local & NCL networks
  • Maintain effective communication in all areas of responsibility, ensuring accurate understanding of key objectives
  • Promote excellent communication within the teams, across the divisional with external stakeholders.
  • Lead in stats engagement and communication through informal & formal process: such as you said we did. Develop a culture of active engagement within the CYP division.
  • Ensure all staff has the opportunity to contribute ideas and have a voice to improve the working environment and ways of working with the ability & confidence to raise concerns with the aim to achieve and demonstrate joy & pride at work.
  • Utilise established links with external agencies and voluntary sector to encourage participation and contribution to the development, planning & review of the department.
  • Understate all communication which may be complex or sensitive in a responsive and inclusive manner focusing on improvement and ways to move forward.
  • Patient & Customer Care
  • Improve one experience of CYP & Families, monitor evidence based practice, promote best practice and implement innovations in care.
  • To provide and facilities high quality individuals care for CYP & Parents, families in collaboration with the multi-professional teams and within local & national standards.
  • To deliver high standards of nursing practice and provide clinical experience and advice.
  • To contribute to the setting of standards and monitoring measureable standards of care & be accountable for maintaining these standards.
  • To implement quality initiativesthat improves experience of care & enhances the interface between staff, CYP, families.
  • All aspects of clinical risk are robustly and effectively managed in the interest of CYP safety.
  • Implement systems and clinical processes and trust risk management system to support compliance with standards of best practice.
  • Develop & encourage a culture of continuous quality improvement to support change & deliver improving services.
  • To coordinate & monitor, review any complaints, concerns, incidents, clinical risks, developing action plans in consultation with the service lead. To be proactive in managing concerns ensuring openness & honesty

People Management

  • Follow established procedures with the ability to create and implement updated protocol & procedures based in Trust policies and national guidance.
  • Work in establishing an implementing resource planning to manage staffing needs identifying and addressing workforce gaps proactively.
  • Support & develop staff so they have the skills & confidence to understand their role whilst developing potential.
  • Ensure effective recruitment & retention of high quality nursing staff & develop resource needs planning to inform recruitment activity in utilisation of flexible working.
  • Coordinate an annual training needs analysis and monitor CPD uptate. Promoting highly competent clinical skills.
  • To foster & develop resources in practice and implement systems to set standards, protocols monitors & audit practice.
  • To participate in audit processes for monitoring & receiving quality.
  • To take operational responsibility for nursing teams . This includes monitoring and manging waiting times, KPI’s, individual workloads, use of resources, management supervision, authorising leave and expenses whilst appropriate staffing levels.
  • To be responsible for the co-ordination and management of the teams in providing a safe, effective and therapeutic clinical team ensuring the delivery of high quality community mental health care packages.
  • To deploy staff to meet demand and to address any short term deficiencies in cover.
  • To actively support individual continuous professional development of staff in partnership with appropriate clinical leads.
  • To manage any disciplinary or performance situations that arise within the service area.
  • To provide, maintain and develop the service care to the optimum standard possible within the resources provided.
  • To be responsible for ensuring that all agreed standards and performance measures are met and that there is constantly evidenced service improvement, risk management and reduction.
  • To be responsible for working closely with clinicians and professionals, to support staff within the services, lead on audit of outcomes and promote best practice.
  • To champion quality and delivery, ensuring evidenced compliance with regulatory requirements as required by the CQC.

Important Requirements:

  • At least 6 months NHS experience in that last 3 years
  • RGN/RSCN/RN Child Degree.
  • Leadership/Management Training and qualification
  • Evidence of ongoing professional development.
  • Teaching & Assessing qualification/PGCE- Having comprehensive understanding of child protection & safeguarding processes.
  • Demonstrate leadership skills
  • Excellent communication skills, including report writing and skills for presenting complex and sensitive information.
  • Ability to motivate and lead the staff team and maintain good working relationships.
  • Proven managerial experience
  • Evidence of contributing to practice development and research in clinical area.
  • Ability to prioritise own workload and that of others and ability to work on own initiative.
  • Demonstrates understanding and engagement with quality issues e.g. benchmarking/risk management/quality innovations.
  • Knowledge and understanding of current professional policies and practice
  • Knowledge of national policy standards and frameworks including the changing NHS environment
  • Working across teams and organizational boundaries to deliver high quality care
  • Change management experience and ability to demonstrate innovation, capacity planning and effective resource management
  • Able to analyse performance and deliver demonstrable improvement plans, track record in individual and team performance improvement, absence management and workforce planning
  • Ability to demonstrate emotional leadership skills and apply to appropriate situations.
  • Ability to adapt to changing environments and changing
  • Ability to travel across sites with the Trust.
  • Able to work hours flexibly to meet demands of service.

As a thank you to all our invaluable Bank Staff nurses, we are happy to offer the following advantages:

  • Flexible working hours
  • Access to free Bank Partners Core Skills training
  • Weekly salary
  • Priority of shifts over all agency workers
  • Competitive pay

Apply now for this exciting opportunity by attaching you CV, and one of our recruitment team members will be in touch shortly.

Bank Partners is an employment agency/employment business (as defined by the Conduct of Employment Agencies and Employment Businesses Regulations 2003) and is acting on behalf of its client in relation to this vacancy.