Moorfields Eye Hospital NHS Foundation Trust - Frequently Asked Questions

Barts Health NHS Trust - FAQ  
Discover the wealth of information available on our FAQ page at Moorfields Eye Hospital NHS Foundation Trust Staff Bank. This comprehensive resource is designed to provide clear and quick answers to your questions. Whether you're considering joining us, are a new member, or have been with us for a while, our FAQs are structured to address a variety of topics, ensuring you find the answers you need with ease.

 

Joining or Leaving the Bank

How do I Join as a Substantive Employee?
For substantive employees aiming to join our Moorfields Eye Hospital NHS Foundation Trust Staff Bank team, the process is straightforward. Please complete the application form here choosing 'Sub' on page 1.
How do I join if I have left my Substantive role but want to stay on the Bank?
To continue your journey with Moorfields Eye Hospital NHS Foundation Trust Staff Bank after leaving your substantive role, start by completing the trust leaver application form. Simply fill out these forms to initiate your continued association with us.
How do I Join as an Agency Worker?
If you're an agency worker and wish to join the Moorfileds Eye Hospital Staff Bank, we welcome your application. Reach out to us by emailing Join Moorfields Staff Bank for further details on how to proceed.

Pay Queries

What is the process if my Tax Code is incorrect?
For any concerns or corrections related to your tax code, it's recommended to first contact HMRC for assistance. Should you need further help after contacting HMRC the Moorfields Eye Hospital NHS Foundation Trust Staff Bank Payroll team is ready to assist. Please send your queries via email to Moorfields Staff Bank Payroll team, or for immediate assistance, dial 01992 474993.
What should I do if I have been paid incorrectly?
For prompt assistance with any payment-related concerns, the Bank Partners Moorfields Eye Hospital NHS Foundation Trust Staff Bank Customer Support Team is at your service. Contact us by phone at 020 7959 1170, Option 3, or email your concerns to Moorfields NHS Staff Bank Customer Support team for a swift response.
What should I do if I have not received my payslip?
In case your payslip hasn't arrived, don't worry. The Moorfields Eye Hospital NHS Foundation Trust Staff Bank Payroll Team is ready to help. For quick assistance, please call 020 7959 1170, using Option 3, or email your query to moorfields.support@bankpartners.co.uk.
How do I request sick pay as a bank only candidate?
To request sick pay as a bank only candidate, please reach out to the Moorfields Eye Hospital NHS Foundation Trust Staff Bank Payroll team for guidance. You can email them at moorfields.support@bankpartners.co.uk.
Who should I contact if I have questions about my Tax/ NI / Student loan deductions?
For inquiries related to Tax, NI, or Student Loan deductions, the Moorfields Eye Hospital Staff Bank Payroll Team is available to assist you. You can reach them by phone at 01992 474993 or by emailing your questions to Moorfileds Eye Hospital Bank Payroll.
How do update my bank account details?
To update your bank account details, please contact the Moorfields NHS Staff Bank Candidate Support Team. They are available at 020 7959 1170. Alternatively, you can email the required changes to your bank details to Moorfields Eye Hospital NHS Foundation Trust Support Team.

Booking or Cancelling Shifts

How do I book a shift?
You can easily book your shifts online using our EOL platform.
For direct assistance or alternative booking methods, our teams are ready to help.

Moorfields NHS Shift Bookings or call 0207 595 119.
How do I cancel a shift?
To cancel a shift at Moorfields Eye Hospital NHS Foundation Trust, we recommend doing so at least 3 days in advance. To cancel your shift please contact our bookings team who are ready to assist:

Moorfields NHS Shift Bookings or call 0207 595 119.

Please provide detailed information including your name, shift date and time, BRN (if available), reason for cancellation, and your line manager or agency's name.
What should I do if my shift has not been finalised?
To ensure your shift at Moorfields NHS is finalised for payment, directly contact the department where you worked. Additionally, make sure to leave a signed timesheet on the ward as needed. If you require assistance or need to follow up, our bookings teams are here to help:

Moorfields NHS Shift Bookings or call 0207 595 119

Referrals

How can I recommend a healthcare professional to join a bank?
To refer a friend to join Moorfields Eye Hospital Staff Bank, simply use this Staff Bank Referral link.
Before providing their contact information, obtain their consent. We'll acknowledge your referral when we reach out to them.

Applications

How long does the application process take?
Joining the Moorfields NHS Staff Bank typically involves a 21-working-day application process. We prioritize efficient processing and clear communication, ensuring you're well-informed at each step. If you haven't heard from us within this expected timeframe, we encourage you to get in touch with us at Moorfields Eye Hospital NHS Foundation Trust Staff Bank Application Enquiries for any updates or queries regarding your application status.

Our team is dedicated to providing support and ensuring a seamless experience for you.
How will I be updated on the status of my application?
Throughout the application process for joining Moorfields Eye Hospital NHS Foundation Trust Staff Bank, you'll be kept in the loop consistently. We use a combination of phone calls and emails to ensure you're fully informed about the status of your application, including detailed updates and any forthcoming steps in the process.
Where can I find the current open vacancies?
To explore the latest job opportunities at Moorfields Eye Hospital NHS Foundation Trust Staff Bank, we invite you to check out our dedicated job listings. Visit the Moorfields Jobs at Bank Partners page, where you'll find a variety of roles that match your qualifications and career aspirations.

Compliance

How will I know if one of my compliance documents is due to expire?
To maintain compliance, we'll keep you informed with advance email reminders about the expiration of your documents.
Our team is on hand to address any compliance-related questions via email or phone to ensure a smooth process.
Please be aware that the time taken for DBS clearance can differ, and it's imperative to complete your mandatory training for your specific role.
Also, a gap in working shifts or expired compliance documents extending over six months may require you to go through the re-registration process with our staff bank.
If you require further assistance with your compliance, please call 0333 577 3390 (Option 2, and then Option 3).

Digital Gateway

What will this app do for me?
You can already view relevant news, updates and information as well as see available Lines of Work (LOW) and shifts – all our communication in one easy place! But it gets better - over the next few weeks we’ll be rolling out more features including access to timesheets, payslips and e-learning.
How do I download this app?
Bank workers will be invited to the platform via email, based on the contact details that we hold for them on file. The platform can be accessed by downloading the Ryalto app in your chosen app store and full instructions are in the invitation email.
Does it cost?
No, we’ll never charge for this platform. It’s designed to help staff bank members manage every aspect of their time working for the staff bank and is completely free.
Is this the only way that I will see shifts now?
The Digital Gateway will be a portal for you to see shifts available through your usual booking platform as well as Lines of Work. You can still book your shifts through your existing bookings app.
What about if I use another app (eg Loop) – do I have to stop using that?
This platform is exclusively for our staff bank communities. It’s the only place where healthcare workers can view staff bank-specific information and in the next few weeks will be the only place where you can view bank timesheets, payslips and dedicated e-learning.

 

Need More Help?

For any extra support or detailed queries you may have, our team is always available to provide the help you need. Don't hesitate to get in touch with us by visiting our Contact Us page or by giving us a call at 0333 577 3390. We truly value your role in the Moorfields Eye Hospital NHS Foundation Trust Staff Bank and are committed to offering you support at every step.