University College London Hospitals NHS Foundation Trust - Frequently Asked Questions
Barts Health NHS Trust - FAQ
Dive into the FAQ page at University College London Hospitals NHS Foundation Trust - Staff Bank for direct and reliable answers to your questions. Tailored for everyone from new joiners to existing staff bank members or those considering joining, our FAQs are extensive and cover various topics, making it easier for you to find the specific information you need.
Joining or Leaving the Bank
- How do I Join as a Substantive Employee?
- Joining the University College London Hospitals NHS Foundation Trust Staff Bank as a substantive employee is a simple process. Access our application form here and make sure to opt for the 'Substantive' option on the first page of the form to begin your application journey.
- How do I join if I have left my Substantive role but want to stay on the Bank?
- For those who have recently left a substantive position but are keen to stay connected with the UCLH Staff Bank, we've made the process seamless. Please access and complete our trust leaver application form to ensure your ongoing involvement with our staff bank.
- How do I Join as an Agency Worker?
- If you're considering joining as an agency worker at UCLH, we encourage you to start the application process. You can initiate your application by contacting us via email at Join UCLH Staff Bank for more information on the application steps.
Pay Queries
- What is the process if my Tax Code is incorrect?
- Should you have any concerns or need adjustments to your tax code, it's recommended to first contact HMRC for assistance. Should you need further help after contacting HMRC, the University College London Hospitals NHS Foundation Trust Staff Bank Payroll team is available for support. Please email your queries to UCLH Staff Bank Payroll team via email, or for immediate assistance, you can contact us at 01992 474993.
- What should I do if I have been paid incorrectly?
- If you notice any inaccuracies in your payment from the UCLH Staff Bank, our dedicated Customer Support Team is available to help rectify the issue. You can reach out to us by phone at 0207 959 3550 selecting Option 3 for direct assistance. For email support, please send your payment queries to UCLH NHS Staff Bank Customer Support team.
- What should I do if I have not received my payslip?
- For any concerns regarding the non-receipt of your UCLH NHS Staff Bank payslip, our payroll team is on hand to provide support. Reach out to us by phoning 0207 959 3550 and pressing Option 3 for direct assistance. Alternatively, email us at UCLH.support@bankpartners.co.uk, and we will address your issue promptly.
- How do I request sick pay as a bank only candidate?
- For bank-only candidates at UCLH NHS Foundation Trust Staff Bank needing to apply for sick pay, please reach out to our dedicated payroll team. They are ready to help you with your sick pay application. Contact them by emailing UCLH.support@bankpartners.co.uk for detailed instructions and support.
- Who should I contact if I have questions about my Tax/ NI / Student loan deductions?
- For any queries related to Tax, National Insurance, or Student Loan deductions as a member of the UCLH NHS Trust Staff Bank, our dedicated Payroll Team is here to assist. You can reach out to them for detailed support and guidance by emailing UCLH NHS Trust Bank Payroll. If you require immediate assistance or prefer to discuss your concerns over the phone, please call 01992 474993.
- How do update my bank account details?
- Updating your banking information with the University College London Hospitals NHS Foundation Trust Staff Bank is straightforward. Please email your new bank details to UCLH NHS Foundation Trust Support Team for efficient processing. If you need immediate assistance or have additional queries, our support team is also available by phone at 020 7959 1170.
Booking or Cancelling Shifts
- How do I book a shift?
- For UCLH staff looking to book shifts, the EOL platform offers a straightforward online booking experience. If you require assistance or alternative booking options, our specialised teams are here to help:
UCLH Nursing Bookings: Dial 0207 959 3550, select Option 1, followed by Option 1
UCLH Doctors Bookings: Dial 0207 959 3550, select Option 1, followed by Option 2
UCLH AHP Bookings: Dial 0207 959 3550, select Option 1, followed by Option 3
UCLH Admin & Clinical Bookings: Dial 0207 959 3550, select Option 1, followed by Option 4
- How do I cancel a shift?
- To cancel a shift at UCLH NHS Foundation Trust, we recommend notifying us as early as possible, preferably at least 3 days before the shift. To cancel your shift please contact our bookings team who are ready to assist:
UCLH Nursing Bookings: Dial 0207 959 3550, select Option 1, followed by Option 1
UCLH Doctors Bookings: Dial 0207 959 3550, select Option 1, followed by Option 2
UCLH AHP Bookings: Dial 0207 959 3550, select Option 1, followed by Option 3
UCLH Admin & Clinical Bookings: Dial 0207 959 3550, select Option 1, followed by Option 4
Ensure to provide detailed information such as your name, shift date and time, BRN (if known), cancellation reason, and your line manager or agency details.
- What should I do if my shift has not been finalised?
- For finalisation of shifts at UCLH, it's essential to contact the department where you worked. Don't forget to leave a signed timesheet on the ward. If you need help or if there are any complications, our bookings team is here to support you:
UCLH Nursing Bookings: Dial 0207 959 3550, select Option 1, followed by Option 1
UCLH Doctors Bookings: Dial 0207 959 3550, select Option 1, followed by Option 2
UCLH AHP Bookings: Dial 0207 959 3550, select Option 1, followed by Option 3
UCLH Admin & Clinical Bookings: Dial 0207 959 3550, select Option 1, followed by Option 4
Please provide full details of your shift, including your name, the date, time, and any other relevant information for efficient processing.
- What should I do if I can't submit my timesheets?
- For guidance on your timesheet submissions at UCLH, our dedicated bookings team is available for support. Please contact the appropriate team for your role by emailing or calling:
UCLH Nursing Bookings or call 0207 959 3550, press Option 1, then Option 1
UCLH Doctors Bookings or call 0207 959 3550, press Option 1, then Option 2
UCLH AHP Bookings or call 0207 959 3550, press Option 1, then Option 3
UCLH Admin & Clinical Bookings or call 0207 959 3550, press Option 1, then Option 4
Referrals
- How can I recommend a healthcare professional to join a bank?
- Play a part in expanding the UCLH Staff Bank team by suggesting capable healthcare professionals you know. Point them to our referral page here for application details.
Ensure you have their permission before sharing their contact information. We will inform them of your referral when we get in touch.
Applications
- How long does the application process take?
- The timeframe for processing applications to the UCLH Staff Bank is generally around 21 working days. We prioritise swift processing and will update you regularly on your application's progress. If you haven't received any communication after this time, please get in touch with us at UCLH Staff Bank Enquiries for an update.
We are committed to facilitating a hassle-free application process for you.
- How will I be updated on the status of my application?
- During your application process with the University College London Hospitals NHS Trust Staff Bank, we ensure you're never left in the dark. You'll receive regular updates via phone and email, detailing each stage of your application. This way, you'll have a clear understanding of where you stand and what's expected next in the process.
- Where can I find the current open vacancies?
- Discover the latest career opportunities available at University College London Hospitals NHS Foundation Trust by exploring our job listings. Visit the UCLH NHS Trust Staff Bank Jobs page to find a variety of roles that suit your professional expertise and interests.
Compliance
- How will I know if one of my compliance documents is due to expire?
- Stay on top of your compliance requirements with our proactive email alerts, informing you when any of your documents are approaching their expiry date.
If you have questions or need clarification on compliance matters, our team is readily accessible via email or phone, offering a convenient alternative to in-person inquiries.
Please note that the duration for DBS clearance can vary, and keeping up with your mandatory training is essential for your role.
Be mindful that a gap of six months or more in either working shifts or keeping compliance documents current could lead to the need for re-registering with our staff bank.
If you require further assistance with your compliance, please call 020 7959 1119 (Option 2, and then Option 3).
Digital Gateway
- What will this app do for me?
- You can already view relevant news, updates and information as well as see available Lines of Work (LOW) and shifts – all our communication in one easy place! But it gets better - over the next few weeks we’ll be rolling out more features including access to timesheets, payslips and e-learning.
- How do I download this app?
- Bank workers will be invited to the platform via email, based on the contact details that we hold for them on file. The platform can be accessed by downloading the Ryalto app in your chosen app store and full instructions are in the invitation email.
- Does it cost?
- No, we’ll never charge for this platform. It’s designed to help staff bank members manage every aspect of their time working for the staff bank and is completely free.
- Is this the only way that I will see shifts now?
- The Digital Gateway will be a portal for you to see shifts available through your usual booking platform as well as Lines of Work. You can still book your shifts through your existing bookings app.
- What about if I use another app (eg Loop) – do I have to stop using that?
- This platform is exclusively for our staff bank communities. It’s the only place where healthcare workers can view staff bank-specific information and in the next few weeks will be the only place where you can view bank timesheets, payslips and dedicated e-learning.
Need More Help?
For any further assistance or inquiries you may have, our team is always available to help. Feel free to contact us for more detailed information or support. You can find how to reach us on our Contact us page or by calling us at 020 7959 1119.
We appreciate your involvement with the University College London Hospitals NHS Foundation Trust Staff Bank and are dedicated to providing you with the support you need throughout your experience with us.