Whittington Health NHS Trust - Frequently Asked Questions

Barts Health NHS Trust - FAQ  
Check out our informative FAQ page at Whittington Health NHS Trust - Staff Bank, where we provide clear and dependable answers to all your queries. Ideal for new recruits, existing staff bank members, or those considering joining us, our FAQs thoroughly address a variety of topics, helping you quickly locate the information you require.

 

Joining or Leaving the Bank

How do I Join as a Substantive Employee?
For substantive employees interested in joining our team at Whittington Health NHS Trust Staff Bank, the process is easy and user-friendly. Start by completing our application form available here, and be sure to choose the 'Substantive' option on the initial page of the application.
How do I join if I have left my Substantive role but want to stay on the Bank?
If you're transitioning from a substantive role but wish to remain part of the Whittington Health NHS Staff Bank, the process is seamless. Please fill in the trust leavers form to maintain your connection with our staff bank.
How do I Join as an Agency Worker?
Agency workers interested in becoming a part of the Whittington Health Hospital Staff Bank are encouraged to apply. For detailed instructions and assistance with the application process, please send an email to Join Whittington Health Hospital Staff and we'll guide you through the next steps.

Pay Queries

What is the process if my Tax Code is incorrect?
For assistance with correcting or understanding your tax code, it's recommended to first contact HMRC for assistance. Should you need further help after contacting HMRC, Whittington Health Staff Bank team are ready to help. Please direct your tax code queries via email to Whit Health Staff Bank Payroll team for prompt and accurate guidance.
What should I do if I have been paid incorrectly?
For any payment discrepancies you encounter as a member of the Whittington Health NHS Trust Staff Bank, our Customer Support Team is here to assist. Contact us for immediate resolution at 0333 577 3023 choosing Option 3. Alternatively, email your concerns to Whittington Health NHS Trust Staff Bank Customer Support team for a prompt response.
What should I do if I have not received my payslip?
In the event that your payslip from Whittington Health NHS Trust Staff Bank is delayed or missing, our payroll team is here to help. Please send an email to Whittington Health NHS Trust Staff Bank payroll detailing your concern, and we will ensure a prompt response to resolve the matter.
How do I request sick pay as a bank only candidate?
To apply for sick pay as a bank-only candidate with Whittington Health NHS Trust Staff Bank, please get in touch with our payroll department. They will provide you with all the necessary information and assistance. Email them at Whittington NHS Trust Staff Bank payroll team or call 0333 577 3023 and press Option 3 for prompt support.
Who should I contact if I have questions about my Tax/ NI / Student loan deductions?
For assistance with understanding or resolving issues related to Tax, NI, or Student Loan deductions at Whittington Health NHS Trust Staff Bank, our Payroll Team is your go-to resource. They are prepared to offer detailed guidance and support on these matters. Please direct your questions via email to Whittington Health NHS Trust Bank Payroll, where our team will promptly address your concerns and provide the necessary information.
How do I update my bank account details?
Keeping your bank account details up-to-date with the Whittington Health NHS Trust Staff Bank is essential for smooth payment processing. Please email any changes to your banking information to Whittington NHS Trust Staff Bank payroll team, and they will ensure your records are accurately updated. If you require immediate assistance or prefer to handle this over the phone, our team is available at 0333 577 3023, just press Option 3 for support.

Booking or Cancelling Shifts

How do I book a shift?
Booking your shifts at Whittington Health is made easy with our EOL platform. For any help or alternative methods of booking, please contact our dedicated teams:

Whittington Health Nursing Bookings: Call 0333 577 3023, press Option 1, then Option 1
Whittington Health Doctors Bookings: Call 0333 577 3023, press Option 1, then Option 2
Whittington Health AHP Bookings: Call 0333 577 3023, press Option 1, then Option 3
Whittington Health Admin & Clinical Bookings: Call 0333 577 3023, press Option 1, then Option 4
How do I cancel a shift?
If you need to cancel a shift at Whittington Health NHS Trust, please do so with sufficient notice, ideally giving us at least 3 days lead time. To cancel your shift please contact our bookings team who are ready to assist:

Whittington Health Nursing Bookings: Call 0333 577 3023, press Option 1, then Option 1
Whittington Health Doctors Bookings: Call 0333 577 3023, press Option 1, then Option 2
Whittington Health AHP Bookings: Call 0333 577 3023, press Option 1, then Option 3
Whittington Health Admin & Clinical Bookings: Call 0333 577 3023, press Option 1, then Option 4

Please be ready to provide essential details like your name, the shift's date and time, BRN if available, the reason for cancellation, and contact information for your line manager or agency.

Referrals

How can I recommend a healthcare professional to join a bank?
Contribute to the growth of the Whittington Health Staff Bank team by recommending skilled healthcare professionals you're acquainted with. Share the application details available on our referral page here. Before providing their contact information, obtain their consent. We'll acknowledge your referral when we reach out to them.

Applications

How long does the application process take?
Typically, the application process for the Whittington Staff Bank takes approximately 21 working days. We place a high priority on efficient processing and will keep you informed of your application's status throughout. If you haven't heard from us after this period, please reach out to us at Whittington Staff Bank Enquiries for an update.

Rest assured, we are dedicated to ensuring a smooth application experience for you.
How will I be updated on the status of my application?
We believe in transparency and communication throughout your application process with the Whittington Health NHS Trust Staff Bank. You can anticipate receiving regular updates via phone and email, outlining each step of your application journey. This approach ensures that you are well-informed about your status and the next steps in the process.
Where can I find the current open vacancies?
Discover the latest career opportunities available at Whittington Health NHS Trust by exploring our job listings. Visit the Whittington Health NHS Trust Staff Bank Jobs page to find a variety of roles that suit your professional expertise and interests.

Compliance

How will I know if one of my compliance documents is due to expire?
Stay on top of your compliance requirements with our proactive email alerts, informing you when any of your documents are approaching their expiry date.
If you have questions or need clarification on compliance matters, our team is readily accessible via email or phone, offering a convenient alternative to in-person inquiries.
Please note that the duration for DBS clearance can vary, and keeping up with your mandatory training is essential for your role.
Be mindful that a gap of six months or more in either working shifts or keeping compliance documents current could lead to the need for re-registering with our staff bank.
If you require further assistance with your compliance, please call 0333 577 3390 (Option 2, and then Option 3).

Digital Gateway

What will this app do for me?
You can already view relevant news, updates and information as well as see available Lines of Work (LOW) and shifts – all our communication in one easy place! But it gets better - over the next few weeks we’ll be rolling out more features including access to timesheets, payslips and e-learning.
How do I download this app?
Bank workers will be invited to the platform via email, based on the contact details that we hold for them on file. The platform can be accessed by downloading the Ryalto app in your chosen app store and full instructions are in the invitation email.
Does it cost?
No, we’ll never charge for this platform. It’s designed to help staff bank members manage every aspect of their time working for the staff bank and is completely free.
Is this the only way that I will see shifts now?
The Digital Gateway will be a portal for you to see shifts available through your usual booking platform as well as Lines of Work. You can still book your shifts through your existing bookings app.
What about if I use another app (eg Loop) – do I have to stop using that?
This platform is exclusively for our staff bank communities. It’s the only place where healthcare workers can view staff bank-specific information and in the next few weeks will be the only place where you can view bank timesheets, payslips and dedicated e-learning.

 

Need More Help?

For any further assistance or inquiries you may have, our team is always available to help. Feel free to contact us for more detailed information or support. You can find how to reach us on our Contact us page or by calling us at 0333 577 3390.

We appreciate your involvement with the Whittington Health NHS Trust Staff Bank and are dedicated to providing you with the support you need throughout your experience with us.