Great Ormond Street Hospital (GOSH) - Frequently Asked Questions

Barts Health NHS Trust - FAQ  
Welcome to the Frequently Asked Questions (FAQ) page of Great Ormond Street Hospital - Staff Bank. Here, we aim to provide you with quick and easy answers to all your queries. Whether you're a new joiner, a current staff bank member, or considering a role with us, our comprehensive FAQ section is designed to assist you. Navigate through the categories to find the information you need.


Joining or Leaving the Bank

How do I Join as a Substantive Employee?
For substantive employees aiming to join our Great Ormond Street Hospital Staff Bank team, the process is straightforward. Please complete the application form here choosing 'Sub' on page 1.
How do I join if I have left my Substantive role but want to stay on the Bank?
To continue your journey with GOSH Staff Bank after leaving your substantive role, start by completing the trust leaver application form. Simply fill out these forms to initiate your continued association with us.
How do I Join as an Agency Worker?
If you're an agency worker and wish to join the GOSH NHS Staff Bank, we welcome your application. Reach out to us by emailing Join GOSH NHS Staff Bank for further details on how to proceed.

Pay Queries

What is the process if my Tax Code is incorrect?
If your tax code is incorrect, it's recommended to first contact HMRC for assistance. Should you need further help after contacting HMRC, please email GOSH staff bank payroll team or contact us on 01992 474993.
What should I do if I have been paid incorrectly?
For issues with incorrect payment, reach out to Bank Partners GOSH Customer Support Team at 0207 959 3567, and select Option 3.
What should I do if I have not received my payslip?
Please reach out to Bank Partners GOSH Customer Support Team at 0207 959 3567, and press Option 3 and they will be happy to assist you with your payslip issues.
How do I request sick pay as a bank only candidate?
For any inquiries about sick pay, please don't hesitate to call the Bank Partners GOSH Customer Support Team at 0207 959 3567, and select Option 3 for specialised help.
Who should I contact if I have questions about my Tax/ NI / Student loan deductions?
Please email GOSH staff bank payroll team or contact us on 01992 474993.
How do update my bank account details?
For assistance, kindly get in touch with the Bank Partners GOSH Customer Support Team by dialing 0207 959 3567 and choosing Option 3.

Booking or Cancelling Shifts

How do I book a shift?
Book your preferred bank shifts at your convenience by using our EOL service here. If you prefer, you can also reach out to us on 020 7959 1170, then press Option 1 or email for bookings.
How do I cancel a shift?
To cancel a shift at GOSH, it's recommended to do so at least 3 days in advance of the start date. For cancellations within 3 days of the shift start, please promptly contact our GOSH Nursing Bookings team at 0207 959 3567, selecting Option 1, followed by Option 1.
What should I do if my shift has not been finalised?
To ensure your shift is finalised, please get in touch with the department where you worked. It's also important to leave a signed timesheet on the ward, if this is a requirement, to guarantee your payment is processed without delay.


How can I recommend a healthcare professional to join a bank?
If you're aware of any healthcare professionals keen on joining the Great Ormond Street Hospital Staff Bank, please feel free to refer them through our referral program. Click here to proceed.
It's important to have their permission before you share their information with us, and we'll mention your referral when we contact them.


How long does the application process take?
Our goal is to complete the application process within a span of 21 working days, and we actively work towards speeding up this procedure. We'll keep you informed about the progress at regular intervals. If you do not receive a response from us within this timeframe, please feel free to get in touch with us at Join Gosh Staff Bank for a status update.

We are here to support you throughout the application process to ensure it goes smoothly.
How will I be updated on the status of my application?
Throughout the application or registration process, we will keep you informed via phone calls and email updates. This way, you'll be fully aware of each stage of your application's progress.
Where can I find the current open vacancies?
Discover your next career opportunity at Great Ormond Street Hospital by browsing through our job vacancies on the GOSH Jobs portal.


How will I know if one of my compliance documents is due to expire?
Keep up to date with your compliance status at GOSH through our email updates, which will notify you of any upcoming expiration dates.

If you have compliance inquiries, please reach out to the GOSH compliance team directly, avoiding unscheduled office visits to prevent delays.

For any questions about compliance, it's best to contact the GOSH compliance team directly. Please avoid dropping by the office without an appointment to avoid delays. The processing time for DBS clearance can vary from 1 day to 12 weeks, so your patience is appreciated.

Remember, while Bank Partners offers essential skills training, it's your responsibility to complete any training specific to your role. Not maintaining your compliance with GOSH for a period of 6 months, or allowing compliance elements to lapse for this length of time, could result in your profile being closed and the necessity to re-register.
If you need more help with your compliance matters, feel free to call us at 0207 959 3567 (Option 2).

Digital Gateway

What will this app do for me?
You can already view relevant news, updates and information as well as see available Lines of Work (LOW) and shifts – all our communication in one easy place! But it gets better - over the next few weeks we’ll be rolling out more features including access to timesheets, payslips and e-learning.
How do I download this app?
Bank workers will be invited to the platform via email, based on the contact details that we hold for them on file. The platform can be accessed by downloading the Ryalto app in your chosen app store and full instructions are in the invitation email.
Does it cost?
No, we’ll never charge for this platform. It’s designed to help staff bank members manage every aspect of their time working for the staff bank and is completely free.
Is this the only way that I will see shifts now?
The Digital Gateway will be a portal for you to see shifts available through your usual booking platform as well as Lines of Work. You can still book your shifts through your existing bookings app.
What about if I use another app (eg Loop) – do I have to stop using that?
This platform is exclusively for our staff bank communities. It’s the only place where healthcare workers can view staff bank-specific information and in the next few weeks will be the only place where you can view bank timesheets, payslips and dedicated e-learning.


Need More Help?

Should you require further assistance, our team is on standby. We are always available to address any additional inquiries or concerns. You can reach us via our Contact us page or by calling our helpline at 0333 577 3390.

Thank you for being an integral part of the Great Ormond Street Hospital Staff Bank. Your support is our priority.