Hounslow and Richmond Community Healthcare NHS Trust (HRCH) - Frequently Asked Questions

Barts Health NHS Trust - FAQ
Welcome to the FAQ page for Hounslow and Richmond Community Healthcare NHS Trust - Staff Bank. This page is dedicated to offering swift and straightforward responses to your questions. Our extensive FAQ area is crafted to help everyone, from new members to existing staff bank personnel, or those contemplating joining our team. Explore the various categories to discover the answers you're looking for.

Joining or Leaving the Bank

How do I Join as an Agency Worker: For agency worker looking to become a part of the HRCH Staff Bank, we invite you to get in touch with our dedicated onsite team. Simply send an email to Join HRCH Staff Bank for more information on how to proceed.
How do I join if I have left my Substantive role but want to stay on the Bank?: If you're leaving your substantive role but wish to stay on the HRCH Staff Bank, you can access the trust leaver forms here to begin your application.

Pay Queries

What is the process if my Tax Code is incorrect?: If your tax code is incorrect, it's recommended to first contact HMRC for assistance. Should you need further help after contacting HMRC, please direct your emails to HRCH Staff Bank Payroll team or contact us on 01932 722799.
What should I do if I have been paid incorrectly?: For issues with incorrect payment, reach out to Bank Partners HRCH Customer Support Team at 01932 722799, Option 3 or email us on HRCH Staff Bank Payroll team.
What should I do if I have not received my payslip?: Please reach out to Bank Partners BHR Customer Support Team at 01932 722799, Option 3 or via email to HRCH Staff Bank Payroll team.
How do I request sick pay as a bank only candidate?: Please email HRCH Staff Bank Payroll team or call us on 01932 722799.
Who should I contact if I have questions about my Tax/ NI / Student loan deductions?: Please email HRCH Staff Bank Payroll team or call 01932 722799.
How do update my bank account details?: You can update your bank details via email HRCH Staff Bank Payroll team or by phone 01932 722799.
Who do I contact if I am not able to update my bank account details on ESR?: Please email HRCH Staff Bank Payroll team or call 01932 722799 and we will be able to help.

Booking or Cancelling Shifts

How do I book a shift?: For scheduling your shifts at the HRCH bank, please use our user-friendly EOL service. Here, you can effortlessly self-book into the shifts that suit your preferences and availability.
How do I cancel a shift?: To cancel a scheduled shift, please ensure you do so at least 3 days prior to the start of the shift. Utilise our online shift cancellation form for a hassle-free process, providing all necessary details of the shift. In case of urgent cancellations within 3 days of the shift, contact our HRCH Bookings team:

HRCH Nursing Bookings 0330 236 9101, and select Option 1, followed by Option 1 again
HRCH Doctors Bookings 0330 236 9101, and select Option 1, followed by Option 2
HRCH AHP Bookings 0330 236 9101, and select Option 1, followed by Option 3
HRCH Admin & Clinical Bookings 0330 236 9101, and select Option 1, followed by Option 4
What should I do if my shift has not been finalised?: To ensure your shift is properly finalised and you receive your payment without delay, please make contact with the department where you worked. Additionally, remember to leave a signed timesheet on the ward, if this is a necessary step, to expedite your payment.

Referrals

How can I recommend a healthcare professional to join a bank?: We welcome referrals of experienced healthcare professionals for the HRCH Staff Bank. If you know someone suitable, please use this referral link here to recommend them.
It's important to obtain their permission before providing us with their information. We'll let them know that you have referred them once we get in touch.

Applications

How long does the application process take?: We aim to complete the application process within a span of 21 working days, diligently working to make it as quick as possible. We'll keep you informed about the progress. In case you haven't heard from us by the end of this period, please get in touch with us at Join HRCH Staff Bank for any updates.

Our team is dedicated to providing you with continuous support and guidance throughout your application journey, ensuring a seamless experience.
How will I be updated on the status of my application?: To ensure you are fully informed, we will communicate the status of your application/registration through both email notifications and direct phone calls.
Where can I find the current open vacancies?: Discover the latest career opportunities by browsing Bank Partners Hounslow and Richmond Community Healthcare NHS Trust (HRCH) Jobs.

Compliance

How will I know if one of my compliance documents is due to expire?: You'll be notified via email about any upcoming compliance requirements.

For any compliance-related questions, please reach out to our compliance team directly, rather than visiting our office unannounced, to avoid any delays. Remember, DBS clearance can vary from 1 day to 12 weeks.
Also, while we provide core skills training, specific training for your role is your responsibility.
Please note, if you don't work a shift for 6 months or let any part of your compliance lapse for over 6 months, your profile may be closed, requiring you to re-register.
If you require further assistance with your compliance, please call 020 7959 1119 (Option 2, and then Option 3).

Need More Help?

If your question still remains unanswered, our dedicated support team is here to help. For any further queries or concerns, please contact us through our Contact us page or by phoning our helpline at 020 7959 1119.

We value your participation in the Hounslow and Richmond Community Healthcare NHS Trust Staff Bank and are dedicated to providing support every step of the way.