Barts Health NHS Trust - Frequently Asked Questions
Barts Health NHS Trust - FAQ
Welcome to the Frequently Asked Questions (FAQ) page of Barts Health NHS Trust - Staff Bank. Here, we aim to provide you with quick and easy answers to all your queries. Whether you're a new joiner, a current staff bank member, or considering a role with us, our comprehensive FAQ section is designed to assist you. Navigate through the categories to find the information you need.
Joining or Leaving the Bank
- How do I Join as a Substantive Employee?
- If you're a substantive employee looking to join, please complete the substantive joiner form. Once submitted, we will create a new assignment number for you and you will receive a welcome email once this process is complete.
- How do I Join after leaving Substantive role but want to stay on the Bank
- If you're leaving your substantive role but wish to stay on the Bank, you can access the trust leaver forms here to access the trust leaver forms and to begin your application.
- How do I Join as an Agency Worker
- For agency workers interested in joining, please email our onsite team at joinbartsbank@bankpartners.co.uk
Booking or Cancelling Shifts
- How do I book a shift?
-
To book a shift you can self-book yourself into preferred bank shifts via our EOL service or alternatively contact us via call or email:
Barts Nursing Bookings 0333 577 3390 Option 1 Option 1
Barts Doctors Bookings 0333 577 3390 Option 1 Option 2
Barts AHP Bookings 0333 577 3390 Option 1 Option 3
Barts Admin & Clinical Bookings 0333 577 3390 Option 1 Option 4
- How do I cancel a shift?
- If you need to cancel your shift, we advise that you do this no closer than 72 hours before your shift start date. To do this you can use our shift cancellation form here and provide us with all of the relevant shift details. If you do need to cancel a shift within 72 hours of the shift start date, please contact our bookings team at:
Barts Nursing Bookings 0333 577 3390 Option 1 Option 1
Barts Doctors Bookings 0333 577 3390 Option 1 Option 2
Barts AHP Bookings 0333 577 3390 Option 1 Option 3
Barts Admin & Clinical Bookings 0333 577 3390 Option 1 Option 4
Please provide as much information as possible, your name, date and time of the shift, BRN of the shift (if you have it), request reason and your line manager/agency name.
- What should I do if my shift has not been finalised?
- Please contact the department where you worked the shift ask them to finalise the shift for payment. Also ensure that you have left a signed timesheet on the ward (if needed) to certify you are paid in a timely manner. Please contact the department where you worked the shift ask them to finalise the shift for payment. You can also contact the bookings team so we can chase from our side:
Barts Nursing Bookings 0333 577 3390 Option 1 Option 1
Barts Doctors Bookings 0333 577 3390 Option 1 Option 2
Barts AHP Bookings 0333 577 3390 Option 1 Option 3
Barts Admin & Clinical Bookings 0333 577 3390 Option 1 Option 4
Referrals
- How do I recommend a friend to join as a Bank only candidate?
- If you know any experienced healthcare professionals who may be interested in joining the Barts Health NHS Staff Bank, then please recommend them using the referral link here.
Before you recommend your friend, you must obtain their permission to provide their personal information to us. We will tell your friend that you have recommended them to us, when we contact them.
Applications
- How long does the application process take?
- The application process usually completes within 21 working days. We strive to expedite this process and will keep you regularly updated on its progress. However, if you haven't received any communication from us within this timeframe, please feel free to reach out at Join Barts Health NHS Staff Bank for an update.
We're here to assist you every step of the way and ensure a smooth application experience.
- How will I be updated on the status of my application?
- You will receive both calls and emails to communicate the stages of your application/registration.
- Where can I find the current open vacancies?
- Please visit Bank Partners Barts Health NHS for all Barts Bank vacancies
Compliance
- How will I know if one of my compliance documents is due to expire?
- You will receive emailed communications to inform you of what element of compliance is due to expire.
For compliance queries, please contact your dedicated compliance team instead of visiting our office without an appointment, as this could lead to delays.
It's important to note that DBS clearance can take from 1 day to 12 weeks, so patience is required during this process.
Training is mandatory for NHS work, and while Bank Partners assists with core skills training, role-specific training is your responsibility.
Be aware that not working a shift for 6 months or allowing a part of your compliance profile to expire for over 6 months may result in your profile being closed, necessitating re-registration.
Need More Help?
If you didn't find the answer to your question, don't hesitate to get in touch with us. Our dedicated team is always ready to assist you with any additional queries or concerns you may have. Reach out to us through our Contact us or call our helpline at 020 7959 1119.
Thank you for being a part of Barts Health NHS Staff Bank. We're here to support you every step of the way.