Job Title: Phlebotomist
Clinical academic group: Clinical Support Services
Board/corporate function: Antenatal Clinic
Pay Band: Band 2
Location: Antenatal Clinic, Whipps Cross Hospital
Reports to: ANC midwife
Responsible to: Matron – ANC
Hours per week: 37.5 (Monday – Friday 9am – 5pm)
To collect blood samples for laboratory analysis from all maternity patients in antenatal clinic.
What experience and skills do you need? The suitable candidate must have these following skills and experience:
- Evidence of appropriate phlebotomy competency and skills.
- 12 - 18 months practical phlebotomy experience in ward and OPD environments
- Experience of working with the public and demonstrating strong customer care skills
- GCSEs in Maths and English language or minimum of Key Skills Level 1 in literacy and numeracy, or equivalent qualifications.
- Clear verbal communication
- Clear written communication
- Good IT skills
- Can demonstrate an enthusiastic, approachable, empathetic and friendly manner when dealing with patients
- Able to organise own workload
- Able to use own initiative
- Demonstrates strong interpersonal skills
- Able to work calmly within a pressured environment
- Able to work well within a diverse team
- U.K. recognised Phlebotomy certificate of competence
- Ward based experience in the NHS
- Awareness of the physical, psychological, cultural and social needs of patients
- Able to participate in internal rotation and all relevant service needs/shifts including some weekend and Bank Holiday shifts.
- Prepared to be flexible by working across different hospital sites and adapting to changes within the service
- Knowledge of infection control procedures and protocols and required action to prevent cross infection Prepared to undertake further training
- Able to reflect and appraise own performance
- Able to adhere with the Trust’s uniform policy
- Able to work well within a diverse team
- Able to meet the moving and handling and manual dexterity requirements of the post.
- Satisfactory Occupational Health clearance
- Satisfactory attendance record
- Flexibility in working hours
Main professional/clinical duties and responsibilities
Communication and Dealing with the Public
1. Ensure effective communication with all staff, patients and relatives, maintaining confidentiality at all times.
2. Ensure effective and sensitive communication with patients, using tact, reassurance and persuasive skills when needed in gaining trust and acceptance from patients prior to proceeding with the phlebotomy procedure.
3. Ensure that all relevant information is relayed to clinical, nursing or laboratory staff in a timely manner.
4. Demonstrate customer care skills when listening to concerns, dealing courteously with visitors, staff or patients and when using the telephone.
5. Use Cerner Millenium electronic clinic access system to access electronic patient records when required.
Patient and Client Care
6. Undertake venepuncture procedure on maternity patients in accordance with Trust procedures and protocols.
7. Co-operate with clinical colleagues to understand their roles within the team and appreciate patient priorities
8. Deliver care to all patients regardless of their values, customs, gender, race, culture, religion or preferences.
9. Deliver care which always upholds patients’ privacy and dignity.
10. Report any clinical concerns or abnormalities to a registered professional.
11. Check that relevant equipment is available and in working order, reporting any defects to the relevant staff.
12. Receive, check and unpack deliveries to the unit and report on stock levels.
13. Contribute towards safeguarding children and young people.
Personal and People Development
14. The post holder is expected to take responsibility for self-development on a continuous basis, undertaking on-the-job and statutory and mandatory training as required
15. Participate in Trust’s in-service training where appropriate.
16. Act as role model to other phlebotomy staff.
Health, Safety and Security
17. To adhere to Trust policy and infection control principles and standards to minimise patient risk and ensure high quality patient care.
18. Undertake appropriate training and practice to ensure you (and your teams) have the right skills and are competent.
19. Ensure that the immediate work area (cubicles, trolleys etc) are cleaned, disinfected and re-stocked regularly, and that the required cleaning standards are maintained at all times to prevent infection and increase patients’ confidence.
20. The post holder is required to familiarise him/herself with and comply with the Trust’s policies and procedures.
21. The post holder must at all times respect patient confidentiality and in particular the confidentiality of electronically stored personal data in line with the requirements of the Data Protection Act (1998), the Caldicott principles and the common law duty of confidentiality.
22. The post holder must follow the record keeping guidelines established by the Trust to ensure compliance with the Freedom of Information Act 2000.
23. The post holder must be aware of individual responsibilities under the Health & Safety at Work Act and identify and report as necessary any untoward accident, incident or potentially hazardous environment
24. When moving people and goods, the post holder must complete the relevant training as appropriate to the action, e.g. use of hoists.
25. Assist with the obtaining, maintenance, cleaning and storage of equipment.
26. Report all faults and ensure that these are logged, reported, recorded and actioned as appropriate.
27. Understand and adhere to Trust policy in relation to:
a. Fire and evacuation procedures
b. Health and Safety at work
c. Complaints procedure
d. Control of infection
e. Maintenance of patient confidentiality
g. Equal opportunities
h. Data protection
28. The post holder is expected to collect blood samples from patients in clinics as required, including isolation by means of venepuncture, skin puncture or other authorised methods, using the method most appropriate to the individual patient’s needs and requirements.
29. The post holder is expected to ensure that the required identification details are checked on every patient before the phlebotomy procedure is performed.
30. The post holder is expected to collect blood samples for a wide variety of tests, the correct volume of which must be collected into the appropriate blood specimen tubes. Blood sample tubes must be labelled with the details of the relevant patient. If required, sample tubes should be labelled manually with all of the required information.
31. The post holder is legally required to legibly and accurately label all blood transfusion sample tubes manually.
32. The post holder is expected to maintain the quality of blood samples at all relevant stages in line with established procedures and protocols.
33. The post holder is expected to handle and process blood samples in a way that:
a. is consistent with the indicated degree of risk or urgency;
b. maintains the required quality and integrity;
c. ensures that the samples are matched with the relevant forms and/or other documentation;
d. is appropriate to the nature and stage of a patient’s treatment;
e. is appropriate to the nature and condition of the sample.
The post holder is expected to participate in research, audit and quality initiatives.
The job description is not intended to be exhaustive and it is likely that duties may be altered from time to time in the light of changing circumstances, and after consultation with the post holder.
The post holder will be required to work across the Trust at any time throughout the duration of his/her contract, which may entail travel and working at different hospitals.
If you have any queries, please email firstname.lastname@example.org directly.
Bank Partners is an employment agency/employment business (as defined by the Conduct of Employment Agencies and Employment Businesses Regulations 2003) and is acting on behalf of its client in relation to this vacancy.