Moorfields Eye Hospital NHS Foundation Trust is the leading provider of eye health services in the UK and a world-class centre of excellence for ophthalmic research and education. We have a reputation, developed over two centuries, for providing the highest quality of ophthalmic care. Our approximately 2,300 staff are committed to sustaining and building on our pioneering legacy and ensuring we remain at the cutting edge of developments in ophthalmology.
Ophthalmic Imaging is a specialised form of Medical Photography. This imaging specialism is dedicated to the recording and treatment of many disorders of the eye, both common and rare. Moorfields Eye Hospital has had an Imaging Service since the late 1960s and to this day, Medical Imaging continues to provide a Gold Standard service across a broad range of clinical imaging techniques.
This department is one of the largest of its kind in the United Kingdom and plays a critical role in supporting the main aim of Moorfields, to be the Centre of Excellence in Ophthalmic care. Our dedicated team of skilled Ophthalmic Vision Science practitioners hold a broad range of expertise in providing a comprehensive imaging service.
Job Overview:
We are seeking a dedicated and compassionate Clinical Support Assistant to join our dynamic healthcare team. The successful candidate will play a crucial role in providing patient-centered care, contributing to the overall functioning of the ward/clinic/department/organisation, and supporting senior staff in maintaining a caring and safe environment.
Key Responsibilities:
1. Clinical Practice:
- Support qualified staff in assessing health needs and delivering care to individuals or groups, including clinical risk assessment.
- Collaborate with the multi-disciplinary team, assisting in duties associated with patient care.
- Treat patients with dignity and respect, ensuring confidentiality in all environments.
- Undertake clinical work and related tasks following appropriate training, acting as a resource person for novice users.
2. Equipment and Environment Management:
- Take responsibility for reporting faulty equipment promptly and follow up on repairs.
- Ensure clinical areas are prepared and maintained throughout the day.
- Act as a chaperone when required.
3. Patient Flow and Communication:
- Monitor patient times along the patient journey and report any delays to the supervisor or nurse in charge.
- Effectively liaise with stakeholders, including carers and relatives, to support timely patient care.
- Respond appropriately to emergency situations.
- Assist or attend to patient basic care as required.
4. Handover and Documentation:
- Ensure effective handover of patients between shifts/healthcare professionals/departments.
- Use various communication aids such as verbal handover, safety huddle, written documentation, and referral.
5. Patient Education and Health Promotion:
- Provide clear and concise explanations and test instructions to patients, considering diverse needs such as visual impairment, hearing loss, physical or mental disabilities, learning difficulties, different age groups, cultural differences, and non-English speaking patients.
- Observe and report any changes in a patient's physical and psychological condition.
- Actively participate in providing education and health promotion advice to patients and their carers.
Qualifications and Skills:
- Completion of appropriate training and education within 12 months from the commencement in the role.
- Competence in generic and specialist skills.
- Ability to function at a competency level in line with post requirements.
- Adherence to mandatory and statutory training requirements.
Bank Partners is an employment agency/employment business (as defined by the Conduct of Employment Agencies and Employment Businesses Regulations 2003) and is acting on behalf of its client in relation to this vacancy.