Ward Clerk - Band 2 - Portsmouth

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Portsmouth Hospitals University NHS Trust is the largest non-teaching hospital trust in England. With strong local ties and serving around 675,000 residents in Portsmouth and South East Hampshire, they pride themselves on providing comprehensive acute and specialist services.

The Trust has one main site, Queen Alexandra Hospital in Portsmouth, and looks after six peripheral community sites for outpatient activity.

Here at Portsmouth Staff Bank, we support the Trust with temporary staff in all staff groups. We offer our workers an excellent service that allows them to work flexibly whilst enjoying several benefits including:

Online timesheets
Weekly pay
Priority over agency workers
Supportive on-site teams
And many more

To make sure that our bank workers are fully supported we have a dedicated recruitment and compliance team. They work hard to ensure that our workers can start booking shifts as soon as possible. In addition, a helpful bookings desk and on-site team are there to assist them and answer any questions.

Job Purpose
1. To provide administrative and clerical support to the ward or clinic based clinical staff.
2. Provide reception duties, greeting patients and relatives and deals with queries from patient, visitors and staff.
3. Responsibility for ensuring that patient activity is recorded accurately and timely using patient information system.



• Educated – GSCE / ‘O’ Level Standard or equivalent (including English Language)
• Experience with dealing with the general public
• Experience of working in an administrative team including knowledge of patient admin procedures.

• Experience of working in a healthcare office environment
• Knowledge of NHS Patient IT systems e.g. SMS, PAS, Proton (training will be provided)


• Standard keyboard skills
• Ability to achieve high levels of accuracy ensuring deadlines are met.
• Excellent communication, interpersonal and organisational skill.
• Able to deal/liaise with staff at all levels.
• Able to prioritise and plan workload.
• Confidentiality and discretion.
• Able to work independently and recognise the importance of teamwork.
• Ability to gather data, compile information, and prepare reports.
• Skill in organising resources and establishing personal priorities.
• Ability to develop, plan, and implement goals
• Strong customer service skills.


• An understanding of the political sensitivities of the Trust
• Ability to demonstrate confidentiality and trustworthiness.
• A willingness to be flexible and part of a team.
• Ability to juggle many priorities at one time, whilst remaining calm
• Self motivated
• Flexibility and adaptability


Bank Partners is an employment agency/employment business (as defined by the Conduct of Employment Agencies and Employment Businesses Regulations 2003) and is acting on behalf of its client in relation to this vacancy.

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