Senior Estates Manager - Band 8A - London

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Job purpose

The role of the Senior Estates Manager is to

  • Manage all elements assigned to them in a professional and safe manner.
  • Line manager for Estates Engineers, Estates Compliance Officer and Administration coordinator.
  • To lead and chair regular meetings, including water safety group, ventialtion and team meetings.
  • Ensure that there is an effective and efficient Estates service across the Trust that meets the needs of the clinical services and patients.
  • Ensure the applicable statutory, mandatory and compliance standards, Trust policy requirements and best practice codes are implemented and maintained in response to legal obligations, professional advice and NHS guidance. Develop and maintain effective processes to demonstrate compliance with the above.
  • Take the lead role in relation to the performance improvement and monitoring of the Estates services within the Trust, ensuring that Trust requirements are met and delivered in a timely and efficient manner within cost, time and quality. Responsible for developing and maintaining a wide range of external relationships, notably; local authorities, Trust contractors, FM Service Providers, PFI Special Purpose Vehicle and site Facilities Managers.
  • Establishment and administration of working processes, planned and reactive maintenance regimes, health and safety management and support to the Head of Estates are all key parts of the role.
  • Reporting to the Head of Estates, the role will involve management of internal functions with those of the relevant Trust committees, policies and oversight of service providers.
  • To be accountable and responsible for the safe, effective and compliant delivery of all maintenance activities throughout the UCLH estate, including the successful transition of new assets from the projects team. To ensure adequate AEs/APs and deputies for all disciplines required under HTM guidance. To ensure management of specialist subcontractors and Estates team is in accordance with the appropriate policy, specifications, HTM’s and HSE regulations.
  • To provide a high level of customer satisfaction through ensuring contractual compliance in all areas of operational delivery through the effective management of in house staff, subcontractors and key stakeholders.
  • Identify, manage and escalate risk within the operational delivery of the contract e.g. Unavailability risks, performance penalties, HR Issues, non-compliance.
  • To be responsible for managing and monitoring the implementation of all compliance issues, including codes of good practice in response to professional and NHS guidance.
  • To have considerable autonomy and scope for contributing and managing work schemes as and when requested by the Head of Estates.
  • To lead on the development and implementation of the departmental policies and overall strategy.
  • Responsible to the Head of Estates, ensuring that there is an effective and efficient compliance, performance and risk management service across the Trust.
  • To proactively contribute to the development and performance of the Trust’s strategies.
  • To ensure that appropriate standards in relation to statutory and mandatory regulations are met.
  • To review and update business continuity plans as required.
  • To interpret and advise on national policy in order to develop, implement and monitor all assessment frameworks identifying any risks for the organisation and ensuring compliance with national standards and best practice.
  • To cover /represent the Head of Estates as and when required.
  • Promote and drive an innovative approach to achieving objectives, making best use of the latest industry techniques with a view to realising best practice.
  • To present service information that may be contentious to large and small groups throughout the Trust, specifically compliance and performance issues which may be disputed by the FM provider.
  • To receive and provide complex and commercially sensitive information for analysis for the Director of Estates and Facilities.
  • To have proven ability to take responsibilty, make decisions with information available and demonstrate leadership.
  • A flexible approach to hours worked is essential since the demands of the post often necessitate work beyond those deemed normal office hours.
  • To generate regular reports for the Head of Estates, clients and colleagues.
  • It is necessay to travel to other sites within the Trust in oder to assess schemes.
  • There may be an occasional requirement to visit restricted, unclean and hazardous areas.
  • To generate information, this includes writing reports and compiling information from a variety of sources and analysing data.
  • Effective management of outsourced service provider’s both PFI and Non-PFI contracts performance through SLA contract management processes.
  • Support the Head of Estates with the implementation of change management processes and practices so as to achieve delivery of the Trust’s strategic agenda. Specifically the opening one new large building in 2020, and the result of our market testing of the PFI and tendering of outsourced non-PFI FM services in 2019/20.
  • Responsible for the management of work schemes as directed by the Head of Estates.
  • Good understanding of CAFM systems. To export data for trend analysis and presentations
  • To be the departmental lead for Building Information Modelling (BIM) ensuring the Estates team fulfils its obligations regarding BIM on phase four PBT and phase five projects. Information to be input onto Micad.
  • To provide data and reports on buildings and equipment condition as required to inform the capital investment, backlog maintenance and minor works programmes. Supporting individual or multiple schemes through development and implementation to completion and operational management.
  • To manage the service provider in the delivery of all estates services with specific emphasis on the minor works process, backlog maintenance and inclusive maintenance contribution schemes.
  • Review planned maintenance task details and work alongside the CEFD team to develop and agree complex lifecycle plans and cost agreement.

Duties and responsibilities

  • To have overall responsibility for compliance for all Trust wide policies created within the Estate and Facilities Directorate.
  • To provide reports to/for the Head of Estates, when required.
  • To be responsible for undertaking reviews and serious/Datix incident investigations, as required.
  • To develop, manage and oversee the Estates and Facilities Directorate Datix Risk Register, encompassing all service and activity streams for the directorate: Estates, Fire, Security, Facilities etc. and ensuring engagement trust-wide for the same Estates and Facilities activity across all divisions.
  • Ensuring CAS- Central Alerting system- has been updated, communicated, and closed out where necessary.
  • The ability to think creatively at a strategic and operational level.
  • To be responsible for ensuring After Action Reviews [AAR], are undertaken within the Directorate and manage the process externally as required across other divisions.
  • To ensure all environmental services are maintained to provide conditions safe for staff, patients and visitors attending trust premises.
  • To take personal responsibility for promoting a safe environment and safe patient care by identifying areas of risk and following the incident / serious incident and near misses policy and procedure.
  • To communicate clearly and effectively on behalf of the Head of Estates with staff at all levels of the Trust and external bodies in a friendly, professional and courteous manner at all times utilising an ability to communicate and explain complex technical issues in a clear and simple manner.
  • To act in such a manner as to maintain and protect confidentiality at all times.
  • To be an informed and expert advisor to service users who have estates issues or questions.
  • To develop a close working relationship with other departments, specifically Facilties, Finance, Risk and Infection Control teams, including preparation and presentation of reports.
  • To build collaborative relationships with service providers and PFI partners whilst maintaining a clear and consistent independent analysis of service provision during audits and performance analysis.
  • To provide and receive contentious and sometimes, sensitive information which requires negotiating, empathetic, reassurance skills.
  • To effectively evaluate communicate and discuss fire risk issues with the Trust fire safety advisor.
  • To ensure that the postholder can deliver efficient and effective services it is essential that the postholder is a member of a wide range of standing Trust Committee’s as indicated by the Head of Estates.
  • Significant experience of building engineering services and systems gained within a healthcare setting.
  • Significant Knowledge and experience of specialist hospital systems such as; theatre ventilation, medical gas, water management and electrical systems.
  • Experience of managing and mitigating patient safety risks, in the context of estates management.
  • Highly developed technical problem solving skills ability to differentiate between causes, effects and solutions, and articulate this clearly in written and/or oral communication.
  • Strong team management and team building skills.
  • To carry out investigations and grievance and disciplinary procedures.
  • To be responsible for ensuring legal competencies are carried out by trust staff, contractors and visitors pertaining to the use and management of Hazardous healthcare waste.
  • To act as mentor to staff to ensure systems for compliance and quality are achieved and maintained.


Bank Partners is an employment agency/employment business (as defined by the Conduct of Employment Agencies and Employment Businesses Regulations 2003) and is acting on behalf of its client in relation to this vacancy.

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