IT Network Outage Navigator - London

 IT Network Outage Navigator - (Clinical) Band 7


University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. UCLH provides academically-led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. UCLH aims to deliver top-quality patient care, excellent education and world-class research. It seeks provide first-class acute and specialist services across all sites. UCLH specialises in women’s health and the treatment of cancerinfectionneurologicalgastrointestinal and oral disease. It has world class support services including critical careimagingnuclear medicine and pathology.


This is a fantastic opportunity to undertake a challenging yet rewarding role and join a devoted team within UCLH


DHCT are looking for an individual to join the Department for approx. 4 months to enable the delivery of IT network upgrades (hard-wired and wireless) across UCH, QS and WMS hospitals. We’ve spent the last c6 months undertaking the hard-wired network upgrades across our office and outpatient areas to build confidence in our 3rd Party’s (Atos) technical delivery and will be doing the same with both wired and wireless network upgrades throughout November and December in inpatient hospital areas. Each upgrade involves some outage for computers and phones, which needs resilience planning with the clinical team. No Ward or Unit is identical, so each area needs focused attention to plan for an outage of the IT network, ensuring the safety of UCLH staff and patients remains the focus and everybody knows what to expect and what to do on the day. This role is to help plan and co-ordinate those outages.


The Person

Individual with experience of working within the critical / inpatient clinical environment and positively engaging with Nursing and Medical staff.

An interest in Project work within the IT space, but does not need to be a project manager or an IT expert

Able and willing to be based on-site and visit the hospitals on a daily basis to meet with staff 

Comfortable undertaking difficult conversations and working with all parties collaboratively to find a solution

Able to effectively plan, document and communicate the detail of complex changes involving multiple parties


The Role

Work with the UCLH Programme Manager to digest information received from Atos regarding the duration and technical impact of the work in each location, enabling this to be used to commence conversations with Matrons, Ward Managers, AHPs and Consultants

Understand the use cases of non-IT (medical) hardware utilizing the network within the clinical environment and how these can be managed / mitigated during the work

Support Wards and Units with their local clinical planning for the outage and disruption, including continuity arrangements in case these need to be evoked -

Complete EPRR documentation to provide assurance to Trust Seniors that each location is suitably prepared for the work Possibility to be taken as a part time or secondment role alongside clinical practice.



Bank Partners is an employment agency/employment business (as defined by the Conduct of Employment Agencies and Employment Businesses Regulations 2003) and is acting on behalf of its client in relation to this vacancy.