Complaints Co-ordinator Role- Band 7 - London NW1 2PG

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An exciting development opportunity has arisen with the complaints team for a Band 7 Complaints coordinator on a short-term contract  (initially 3  months)

The purpose of this role will be to lead on the creation and delivery of a rolling training program designed to increase staff awareness of the key aspects of the Trust’s complaints policy and complaints management process, so that we are able to continue delivering a comprehensive and high quality complaints service to our patients and relatives.

Day to day duties will involve liaising at all levels of the organisation to ensure that all staff involved in the management of complaints are fully informed about the policy’s requirements and the Trust’s expectations regarding complaint handling at both a local and Trust level.

Excellent verbal and written communication skills to develop and deliver high quality communications are vital to this role, as well as strong IT and interpersonal skills.  The post holder will need strong PowerPoint skills and be confident in speaking to large groups of people both face-to-face and virtually at all levels across the organisation.  They will also be highly organised, detail-oriented, and able to inspire and engage others.

 Applications for secondment are welcome.

If you would like to discuss this post please contact Angel Bellot via email at or Janet Coninx via email at to make an appointment for a telephone call.

Bank Partners is an employment agency/employment business (as defined by the Conduct of Employment Agencies and Employment Businesses Regulations 2003) and is acting on behalf of its client in relation to this vacancy.

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