Bank Admin Operative - Band 2 - Portsmouth

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Portsmouth Hospitals University NHS Trust is the largest non-teaching hospital trust in England. With strong local ties and serving around 675,000 residents in Portsmouth and South East Hampshire, they pride themselves on providing comprehensive acute and specialist services.

The Trust has one main site, Queen Alexandra Hospital in Portsmouth, and looks after six peripheral community sites for outpatient activity.

Here at Portsmouth Staff Bank, we support the Trust with temporary staff in all staff groups. We offer our workers an excellent service that allows them to work flexibly whilst enjoying several benefits including:

  • Online timesheets

  • Weekly pay

  • Priority over agency workers

  • Supportive on-site teams

  • And many more

    To make sure that our bank workers are fully supported we have a dedicated recruitment and compliance team. They work hard to ensure that our workers can start booking shifts as soon as possible. In addition, a helpful bookings desk and on-site team are there to assist them and answer any questions.


Job role requires 37.5hours


Key Responsibilities:
• Ensure delivering excellent customer service at all times, to our colleagues and fellow patients, ensuring all visitors are received courteously and promptly upon arrival in the department.
• Use Microsoft packages including Word and Excel spreadsheets & databases for routine data entry.
• Take responsibility of scheduling theatre lists, booking patients using the trust patient administration system (PAS) and Theatreman systems.
• To ensure medical and patient records and all required correspondence and results are available and accurately prepared for clinical sessions.
• Arrange and book patient appointments, including pre-op assessment before procedures, ensuring patients are fit for admission.
• Deal with telephone enquiries, making and receiving phone calls, both internally and externally.
• Respond to and provide information of a non-clinical nature to patients and carers, exercise judgement when deciding to escalate patient queries and responses to the Supervisor and/or to be able to redirect the patient as necessary to the correct part of the organisation to address an enquiry about the patient pathway.
• Create or update patient records.
• Take responsibility for storing, receiving and filing of information, some may be sensitive.
• Assist and direct visitors as required.
• Provide administrative functions for group mailboxes, including distribution of incoming and outgoing mail.
• Be able to resolve minor day to day issues, using some basic problem solving, escalating to management when required.

• Educated to GCSE level with a pass in English, Maths, and Science (or equivalent).

Skills and Knowledge
• Good communication skills both written and oral.
• Ability to use a computer with knowledge and ability to use Microsoft applications such as Excel and Word.
• Strong customer service skills, such as patience, emotional intelligence, unflappability, use of positive language.
• Strong administration skills, such as organised, time management, adaptable, and attention to detail.

Bank Partners is an employment agency/employment business (as defined by the Conduct of Employment Agencies and Employment Businesses Regulations 2003) and is acting on behalf of its client in relation to this vacancy.

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