Welcome to the Whittington Health Staff Bank
A big welcome to the Whittington Health Staff Bank. We’re very grateful to have you on board.
At Bank Partners, our aim is to make sure that it’s easy for you to work flexible shifts in a supportive, professional environment. We’ve included below some key information that you might find useful as you start your journey with us.
Booking and working shifts
Booking shifts
Your consultant will have already advised you if you have access to view and self-book shifts via the Trust’s chosen booking platform. Please contact our team if you are unsure.
To submit your availability, contact the bookings team on 0333 577 3023.
EOL logins for Nursing staff will be issued by bookings.
If you require an ID badge, please use the form here.
Cancelling a shift
If you need to cancel a shift, please call us on 0333 577 3023 and contact the ward/department in which you were due to work.
Please note: If you need to cancel a shift, please give us at least 24 hours’ notice to ensure you can continue to work. Multiple shifts being cancelled with less than 24 hours’ notice may result in your ability to work being restricted. Please refer to our terms and conditions for more information.
Trust cancellations
On rare occasions, the trust may cancel a shift, but we will always ensure that you will be paid for this in full if cancelled within 2 hours before the start of the shift.
Flexibility when working
As with all NHS Staff Banks, you may be asked by the Trust to work in a different setting on occasions to the one which you have booked. This will always be with patient safety in mind, and we appreciate your flexibility and understanding.
Keeping patients safe
Stay within the 48-hour weekly limit
To protect your wellbeing and stay compliant with the Working Time Directive, please ensure your total working hours average no more than 48 hours per week over any Monday–Sunday period, typically calculated across a 17-week reference period.
Bank Partners portal
Bank life, simplified.
With our portal, you can:
- View, book or amend shifts
- Receive important updates straight to your phone
- Get help and support from our team in just a few clicks
- Manage work at multiple staff banks, in one place
Good to know
Annual leave
We are committed to staff wellbeing. We actively encourage and support staff to take their annual leave entitlement as this is key for your health and safety and wellbeing.
Whittington Staff Bank pay rates are inclusive of annual leave. All annual leave you have accrued will be paid to you as you work so you can simply take time off as required. If you have any queries please contact whithealth.support@bankpartners.co.uk
See ME First Badge
We would like to introduce to you the See ME First badge.
The See ME First originated here in Whittington Health and launched in 2020.
If you would like to know about See ME First please click this link See ME First Badge to read more about the initiative and sign up to receive a badge and lanyard.
Payroll support
Our payroll team are on hand for assistance with any queries regarding your pay, National Insurance or HRMC. Please contact the team on bankpayroll@pulsejobs.com.
Charge information
Please note that future DBS applications, additional uniform requests, and copies of training certificates are subject to a charge. For support or information about these charges, please contact us.
The Bank Partners handbook
Our handbook is designed to help you understand the way in which Bank Partners operates and your role within it. Please take the time to read the handbook in full. It should be read in conjunction with your Terms & Conditions.
Contact us
You should now have everything you need to start working shifts with Whittington Staff Bank. If you have any questions, please don’t hesitate to contact us on 0333 577 3023.
Our staff bank office hours are 8am-6pm, Monday to Friday.
Our out of hours team pick up nurse bookings outside of those hours.