Your consultant will have already advised you if you have access to view and self-book shifts via the Trust’s chosen booking platform. Please contact our team if you are unsure.

Alternatively, please contact the bookings team on:

• Admin: 0207 959 1140 UCLH.Admin@bankpartners.co.uk
• AHP: 0207 959 1136 UCLH.AHP@bankpartners.co.uk
• Doctors: 0207 959 1136 UCLH.Doctors@bankpartners.co.uk
• Nursing: 0207 959 3550 UCLHNurseBank@bankpartners.co.uk

We understand that circumstances can change, and you may occasionally need to cancel a scheduled work shift. To ensure a smooth and efficient process, please follow the procedures below:

More than three days’ notice:
If you need to cancel your shift with more than three days’ notice, please complete our online cancellation form. This form collects all the necessary information so we can process your cancellation promptly and accurately.

Less than three days’ notice:
If you need to cancel your shift within three days of the scheduled date, please contact our Bookings Team directly between the hours of 6am – 10pm. The Bookings Team will assist you with processing the last‑minute cancellation and ensuring a smooth transition.

It is important to notify the Bookings Team as soon as possible so they can make the necessary adjustments to the schedule and attempt to find a suitable replacement. We appreciate your understanding and cooperation in following this guideline.

Trust cancellations
On rare occasions, the trust may cancel a shift, but we will always ensure that you will be paid for this in full if cancelled within 2 hours before the start of the shift.

As with all NHS Staff Banks, you may be asked by the Trust to work in a different setting on occasions to the one which you have booked. This will always be with patient safety in mind, and we appreciate your flexibility and understanding.

To protect your wellbeing and stay compliant with the Working Time Directive, please ensure your total working hours average no more than 48 hours per week over any Monday–Sunday period, typically calculated across a 17-week reference period.

If you wish to opt out of the Working Time Directive please contact our team.

Please be aware that as a substantive worker, if you intend on leaving the Trust, you must inform Bank Partners immediately. If you wish to continue working bank shifts at UCLH you may, but you will need to sign up to our external bank. This may take between 4-6 weeks, so you are given a 6-week grace period from the day you leave to continue working bank while this set-up is being processed, to ensure there is no break from work.