To view all shifts, you’ll use Allocate Loop (formerly EOL) – the Trust’s shift booking platform.

You’ll receive your Allocate Loop login details from krft.erosteringsupport@nhs.net – check your junk folder and mark the sender as safe. If you already have an account, just log in as usual; no need to register again.

Nursing staff –  you can book shifts via the Loop app.

All other staff groups – Please view shifts on the Loop App and call the bookings team on 0333 577 3411 to book.

How to set up Allocate Loop

1. Download the Allocate Loop app
2. Accept the terms & conditions
3. Select Kingston Hospital Trust from the drop-down menu
4. Link your account using the HealthRoster login details emailed to you
5. Tap Associate to complete set up

If you haven’t received your login email yet, keep checking – these are sent out regularly.

Need help? Contact the Trust Rostering Team on 020 8973 5381 or krft.erosteringsupport@nhs.net (Monday – Friday, 9am–5pm). Our Bank Partners teams are unable to provide login details and will refer you back to the Rostering Team.

Trust leavers:
Your details will remain the same as they were during your time in Trust employment. However, we must reactivate your credentials with IT before your first shift back as a bank only worker.

Bank only workers:
For all bank only new starters, you must call IT on 020 8973 5200 to set up your IT login.

We understand that circumstances can change, and you may occasionally need to cancel a scheduled work shift. To ensure a smooth and efficient process, please follow the procedures below:

More than three days’ notice:
If you need to cancel your shift with more than three days’ notice, please complete our online cancellation form. This form collects all the necessary information so we can process your cancellation promptly and accurately.

Less than three days’ notice:
If you need to cancel your shift within three days of the scheduled date, please contact our Bookings Team directly. You can reach them by calling 0335 773 411 during working hours. The Bookings Team will assist you with processing the last‑minute cancellation and ensuring a smooth transition.

It is important to notify the Bookings Team as soon as possible so they can make the necessary adjustments to the schedule and attempt to find a suitable replacement. We appreciate your understanding and cooperation in following this guideline.

As with all NHS Staff Banks, you may be asked by the Trust to work in a different setting on occasions to the one which you have booked. This will always be with patient safety in mind, and we appreciate your flexibility and understanding.