Before you get started booking shifts, please fill out the ID badge request form.

Once it’s signed by your line manager, submit it to HR Reception (1st Floor, Holly House). Your badge will be ready to collect in 3–4 days. You must have received your ID badge before working your first shift.

If your role requires a uniform, complete the uniform request form, have it signed by your line manager, and submit it to HR. Uniforms are collected from the sewing room.

The Trust publishes and shares available bank shifts via the app, Loop. You’ll receive guidance on how to create your Loop account directly from the Trust Rostering Team within 48hrs of your onboarding being completed, but if you have any queries on creating your Loop account please contact 02394 354 299 or pho-tr.rosteringteam@nhs.net.

As a tip we would recommend checking your email junk folder as an email from new senders can be automatically delivered there by your email service provider.

We understand that circumstances can change, and you may occasionally need to cancel a scheduled work shift. To ensure a smooth and efficient process, please follow the procedures below:

More than three days’ notice:
If you need to cancel your shift with more than three days’ notice, please complete our online cancellation form. This form collects all the necessary information so we can process your cancellation promptly and accurately.

Less than three days’ notice:
If you need to cancel your shift within three days of the scheduled date, please contact our Bookings Team directly. You can reach them by calling 0333 577 3316 between the hours of 6am – 10pm. The Bookings Team will assist you with processing the last‑minute cancellation and ensuring a smooth transition.

It is important to notify the Bookings Team as soon as possible so they can make the necessary adjustments to the schedule and attempt to find a suitable replacement. We appreciate your understanding and cooperation in following this guideline.

As with all NHS Staff Banks, you may be asked by the Trust to work in a different setting on occasions to the one which you have booked. This will always be with patient safety in mind, and we appreciate your flexibility and understanding.