Your consultant will have already advised that you have access to view and self-book shifts via the Trust’s chosen booking platform Health Roster EOL, and logins will be sent to you shortly.

If you would prefer to call us to book your shifts or submit your availability, you can do so by calling the team on 0207 959 3567, option 1, option 1.

Please be aware you do not need to submit timesheets for shifts worked through Healthroster unless you have worked under or over the booked hours. Otherwise, this will be actioned/authorised by managers by Midnight on Tuesday.

You will be paid for your Trust Induction once you have completed 37.5 Hours on top of your Supernumerary shift. This will be paid at one band lower than you are on Bank as, as the Trust Induction is not considered clinical. This would have been agreed upon prior to interview via the pre-screen process. Bank Partners will run a weekly timesheet hour report and once you have completed the minimum, we will add the shifts onto EOL and finalise so you are paid. Due to the busyness of Mondays, these hours may be paid in the following weeks payroll.

We understand that circumstances can change, and you may occasionally need to cancel a scheduled work shift. To ensure a smooth and efficient process, please follow the procedures below:

More than three days’ notice:
If you need to cancel your shift with more than three days’ notice, please complete our online cancellation form. This form collects all the necessary information so we can process your cancellation promptly and accurately.

Less than three days’ notice:
If you need to cancel your shift within three days of the scheduled date, please contact our Bookings Team directly. You can reach them by calling 0333 188 1917 during working hours. The Bookings Team will assist you with processing the last‑minute cancellation and ensuring a smooth transition.

It is important to notify the Bookings Team as soon as possible so they can make the necessary adjustments to the schedule and attempt to find a suitable replacement. We appreciate your understanding and cooperation in following this guideline.

As with all NHS Staff Banks, you may be asked by the Trust to work in a different setting on occasions to the one which you have booked. This will always be with patient safety in mind, and we appreciate your flexibility and understanding.

To protect your wellbeing and stay compliant with the Working Time Directive, please ensure your total working hours average no more than 48 hours per week over any Monday–Sunday period, typically calculated across a 17-week reference period.

If you wish to opt out of the Working Time Directive please contact our team.

As well as our Bookings Team, we have a dedicated team who can support with aftercare of a shift. You can call this team on 0207 959 3567, option 3. This team can support with shifts that are finalised but not paid, sickness queries, Tax related queries such as P45/P60 etc.