Your consultant will have already advised you if you have access to view and self-book shifts via the Trust’s chosen booking platform. Please contact our team if you are unsure.

Nurse bookings: nursing.bhr@bankpartners.co.uk

AHP bookings: ahp.bhr@bankpartners.co.uk

A&C bookings: admin.bhr@bankpartners.co.uk

Doctors bookings: doctors.bhr@bankpartners.co.uk

Alternatively, call us on 0333 188 1917.

We understand that circumstances can change, and you may occasionally need to cancel a scheduled work shift. To ensure a smooth and efficient process, please follow the procedures below:

More than three days’ notice:
If you need to cancel your shift with more than three days’ notice, please complete our online cancellation form. This form collects all the necessary information so we can process your cancellation promptly and accurately.

Less than three days’ notice:
If you need to cancel your shift within three days of the scheduled date, please contact our Bookings Team directly. You can reach them by calling 0333 188 1917 during working hours. The Bookings Team will assist you with processing the last‑minute cancellation and ensuring a smooth transition.

It is important to notify the Bookings Team as soon as possible so they can make the necessary adjustments to the schedule and attempt to find a suitable replacement. We appreciate your understanding and cooperation in following this guideline.

As with all NHS Staff Banks, you may be asked by the Trust to work in a different setting on occasions to the one which you have booked. This will always be with patient safety in mind, and we appreciate your flexibility and understanding.