Band 4 – E-Rostering Administrator Support – Moorfields

Moorfields Eye Hospital NHS Trust (MEH) are searching for a passionate and driven E-Rostering Administrator to join their highly skilled team.

MEH is a specialist National Health Service (NHS) eye hospital in Finsbury, run by Moorfields Eye Hospital NHS Trust Together with the UCLH Institute of Opthmapology which is adjacent to the hospital, it is the oldest and largest centre for ophthalmic treatment, teaching and research in Europe.

The Role:

The e-Rostering Administrator role is a business support role within the e-Rostering team. The post holder will be expected to analyse, support and advise managers and staff on queries
received in relation to data held within the e-Rostering system and support in use of the Rostering Systems, ensuring timely, and accurate processing of e-Rostering data that impact HR reporting, effective business and financial control including contractual information that impacts the processing of payments for employees and other staff working within the Trust.

Main Duties and Responsibilities:
1. To be the main point of contact for substantive and temporary worker and manager queries around the booking and managing of rosters and temporary vacancies.
2. Answer all incoming calls & emails on the help desk in a timely, polite and professional manner, including face to face queries and those related to deployment or pay.
3. As a front-line customer service representative, provide a high level of customer service throughout all interactions including:
• taking initiative to thoroughly investigate issues
• take ownership of information requests through to resolution
• take accurate, complete, and timely action
• behave as employee advocate in providing advice and information
• seek feedback and measure employee satisfaction
• appropriately escalate concerns about the service
4. Communicate effectively with a broad range of staff both internal and external to the Trust including Nursing and Midwifery, Admin & Clerical, AHP & HSS, Estates and Facilities, consultants, doctors of all grades, other health care professionals and managerial staff. As well as form good working relationships with wider HR, Payroll and Temporary staffing teams.
5. Use language that is appropriate to the needs of our staff when providing advice and support – helping them to understand the systems and processes they are working to, helping them to gain knowledge, understanding and confidence in day-to-day actions.
6. Cover system administrative tasks for the various supported systems. These will include HealthRoster and any other systems that the team may support in the future.
7. Understand the needs of all different staff groups covered by the e-roster and temporary staffing service, including but not limited to; Nursing and Midwifery, Admin & Clerical, Medical, AHP & HSS and Estates and Facilities, within the hospital to ensure appropriate staffing is matched to the original booking request.
8. Ensure all requests for shifts have been processed through the correct authorisation procedures.

9.Set up new users on all systems that they are require as part of their role, ensuring appropriate access and skills are assigned.
10. Help staff and managers resolve potential delays in transaction processing due to incomplete forms or failure to complete all required activities directly with managers or through collaborative work with employees throughout Human Resources, Payroll and Finance functions.
11. Responsible for learning how to resolve any supported system data quality error or issue.
12. In every aspect of data management, consider the requirements of confidentiality and data security for all personal information, ensuring all communications are handled appropriately
within trust policy and guidelines and highlighting and potential data breaches for the
attention of senior management.
13. The post holder will be required to work well under pressure, coordinate, and plan activities such as working towards payroll deadline, maintaining systems and responding to helpdesk
queries, whilst working individually and as part of the e-Rostering team
14. To be flexible in terms of additional tasks that might be required and that would fit within a Band 4 role.

Requirements:

1.  Prior training with one or more of the key workforce systems (HealthRoster, ESR, Kallidus). Please specify clearly on your application which of these systems you have experience with
2. CPP Qualification, diploma or equivalent experience
3. Experience of working in an administrative role
4. Knowledge and experience of Rostering System and one or more workforce systems, and willingness to undertake further detailed training to become proficient in systems not previously used.
5. Proficient in the use of Microsoft Office, including Word, Excel, PowerPoint and standard keyboard skills.

We are so grateful for the commitment and devotion of our Bank Staff, so are pleased to offer the following benefits:

• Flexible working hours
• Weekly salary
• Priority of shifts over all agency workers
• Competitive pay

Apply now for this fantastic opportunity by uploading your CV, and a member of our recruitment team will be in touch.

Bank Partners is an employment agency/employment business (as defined by the Conduct of Employment Agencies and Employment Businesses Regulations 2003) and is acting on behalf of its client in relation to this vacancy.