Band 2 – Clerical Officer – Portsmouth – Portsmouth

Hampshire, UK
Admin and Clerical
Temporary
Portsmouth Hospitals University NHS Trust
Posted 1 month ago
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Portsmouth Hospitals University NHS Trust are recruiting for a motivated Clerical Officer to join their team.

At Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care.

We are here for our local population of about 675,000 residents across Portsmouth and south east Hampshire and care for many people beyond.

Job Summary:

To ensure the Out Patient clinics  run smoothly and efficiently by ensuring medical records (x-rays and notes) and all required correspondence and results are available and accurately prepared for the clinics. Escalating to Consultants if said information is unavailable and chasing outstanding items.

To ensure appropriate utilisation of clinic space by proactively monitoring the booking of patients and taking action with under or over booked sessions

Maintain accurate and effective central filing system & maintenance of the Patient Admissions System.

Direct communication with Patients on availability, booking and management of their RTT and or 62 Day Cancer pathway in conjunction with Nursing and Consultant teams

Delivering and facilitating actions taken from PTL and communicating progress

Provide the range of necessary administrative and/or secretarial services to an agreed individual or team in a highly efficient manner and so ensure that your designated area of work runs smoothly and efficiently.

Work with those you support to develop a collaborative working partnership which positively contributes to their overall efficiency & role performance.

Work collaboratively with other Support services staff and support them to deliver successfully as required.

Maintain and improve your knowledge & understanding of the health service arena generally and, more specifically, the area of focus for those you support.

Key Responsibilities:

  1. To provide an efficient and effective clerical support to facilitate patients accessing all clinical services provided by the Dermatology department. Ensuring visitors are received courteously and promptly upon arrival in the department
  2. To ensure medical records (x-rays and notes) and all required correspondence and results are available and accurately prepared for the clinics.
  3. To provide a professional and courteous service in response to telephone and in person enquiries, as required actioning appropriately
  4. To ensure  the Out Patient clinics  run smoothly and efficiently; ensuring they are booked in a timely fashion, the relevant information is communicated suitably to interested parties and medical records are requested appropriately, etc.
  5. To ensure appropriate utilisation of clinic space by proactively monitoring the booking of patients and taking action with under or over booked sessions
  6. To assist with the requirements of patients, medical staff and other colleagues in relation to the clerical function.  For example and tracking patient notes.
  7. To ensure records and information are easily accessed and accurate and that actions are taken at an appropriate time. Maintain accurate and effective central filing system & maintenance of the Patient Admissions System.
  8. To recognise the importance to the service that appropriate staffing cover is maintained to ensure the department is covered at all times.
  9. To ensure all communications are accurate, timely and well presented in accordance with the corporate identity
  10. To ensure patients’ privacy is protected by maintaining confidentiality when dealing with staff, patients and the public.
  11. To contribute to outpatient targets by ensuring that actions are taken at an appropriate time.
  12. To ensure adherence to the Trust’s Policies and Procedures, by assisting in staff training and awareness.
  13. Maintain good patient relations.
  14. Ensure a helpful and efficient service is provided to patients and staff by supervising and participating in the day-to-day activities of the department.  Liaison with colleagues for co-ordination of diverse aspects of work and supporting team members through offering advice, guidance and support as appropriate.
  15. To aid with the monitoring of department activity by helping to produce statistics for central use.

Requirements:

  • Education to GCSE Level
  • Previous experience of providing clerical support in a busy and challenging environment.
  • Evidence of experience of working with the public
  • The ability to work using own initiative and without supervision.
  • Good communication and interpersonal skills.
  • Computer literacy & keyboard skills
  • Literacy and numeracy
  • Good office skills
  • Ability to demonstrate confidentiality and trustworthiness.
  • A willingness to be flexible and to work as part of a team.
  • A willingness and ability to work Bank Holidays and Saturdays, on occasion.
  • Self-motivated.
  • Ability to achieve a high level of accuracy while ensuring deadlines are met.
  • Efficient with good organisational skills and ability to prioritise
  • Ability to work under pressure
  • Ability to deal with clinicians, general practitioners, management, staff, patients and the general public.

As a thank you to all our invaluable Bank Staff, we are happy to offer the following advantages:

  • Flexible working hours
  • Access to free Bank Partners Core Skills training
  • Weekly salary
  • Opportunity to work across multiple specialties to gain invaluable experience in various specialities
  • Priority of shifts over all agency workers
  • Competitive pay

Apply now for this exciting opportunity by attaching you CV, and one of our recruitment team members will be in touch shortly.

Bank Partners is an employment agency/employment business (as defined by the Conduct of Employment Agencies and Employment Businesses Regulations 2003) and is acting on behalf of its client in relation to this vacancy.

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Take the next step towards flexible healthcare work that works for you. By applying with Bank Partners, you’ll gain access to opportunities across the trusts and healthcare organisations we support

What specialism are you applying for?

Admin & Clerical
Allied Health Professionals
Doctors
Nursing & Midwifery
HCA

Are you currently substantive and wish to work extra bank shifts?

If you hold a permanent or fixed-term contract with the trust and have not resigned in post, you will be eligible to join via another route.
Yes
No

You are eligible to join via another route

If you are currently substantive and wish to work extra bank shifts, please continue your application through the substantive candidate form.

Continue your application

Have you recently left your substantive position at the trust (within the last 6 weeks)?

If you have recently left your substantive position you will be eligible to join via another route.
Yes
No

You are eligible to join via another route

If you have left your substantive position, please continue your application through the substantive candidate form.

Continue your application

Do you currently work or have you worked for any agencies at the Trust you are applying to within the last 12 weeks?

Should you currently hold an agency assignment with our Trust you will be eligible to join via another route.
Yes
No

You are eligible to join via another route

If you currently hold an agency assignment with our Trust, please continue your application through the agency consent form.

Continue your application

Are you eligible to work in the UK?

By law, we can only work with those who are authorised to work in the UK.
Yes
No

We’re unable to proceed with your application

Sadly, we are only able to recruit bank workers who are authorised to work in the UK.

If you would be interested in work opportunities outside of the UK, please contact our sister company, Espirita.

Visit Espirita

Will we be able to obtain references from your line manager at your current/previous employer(s) to cover the past 3 years?

We must obtain a minimum of 2 references covering 3 years relevant to the specialty/discipline in which you are applying to work to satisfy your pre-employment checks.
Yes
No

We’re unable to proceed with your application

Sadly, we are only able to recruit bank workers who are able to provide referencing.

Will you be able to provide or be willing to obtain relevant immunisation history?

We must obtain an occupational health check to support your bank registration, should you be unable to obtain your immunisation history we will not be able to support your registration.
Yes
No

We’re unable to proceed with your application

Sadly, we are only able to recruit bank workers who are able to provide immunisation records. Please consult with your GP for more information on how to obtain these.

As part of the application process you will be expected to complete or provide online and practical core training module and a DBS. Are you happy to proceed?

We must obtain a DBS for patient facing roles and core skills training must be completed to support your bank registration.
Yes
No

We’re unable to proceed with your application

Sadly, we are only able to recruit bank workers who can complete / provide Training & DBS Certification.

Are you currently substantive and wish to work extra bank shifts?

If you hold a permanent or fixed-term contract with the trust and have not resigned in post, you will be eligible to join via another route.
Yes
No

You are eligible to join via another route

If you are currently substantive and wish to work extra bank shifts, please continue your application through the substantive candidate form.

Continue your application

Have you recently left your substantive position at the trust (within the last 6 weeks)?

If you have recently left your substantive position you will be eligible to join via another route.
Yes
No

You are eligible to join via another route

If you have left your substantive position, please continue your application through the substantive candidate form.

Continue your application

Do you currently work or have you worked for any agencies at the Trust you are applying to within the last 12 weeks?

Should you currently hold an agency assignment with our Trust you will be eligible to join via another route.
Yes
No

You are eligible to join via another route

If you currently hold an agency assignment with our Trust, please continue your application through the agency consent form.

Continue your application

Are you eligible to work in the UK?

By law, we can only work with those who are authorised to work in the UK.
Yes
No

We’re unable to proceed with your application

Sadly, we are only able to recruit bank workers who are authorised to work in the UK.

If you would be interested in work opportunities outside of the UK, please contact our sister company, Espirita.

Visit Espirita

Will we be able to obtain references from your line manager at your current/previous employer(s) to cover the past 3 years?

We must obtain a minimum of 2 references covering 3 years relevant to the specialty/discipline in which you are applying to work to satisfy your pre-employment checks.
Yes
No

We’re unable to proceed with your application

Sadly, we are only able to recruit bank workers who are able to provide referencing.

Will you be able to provide or be willing to obtain relevant immunisation history?

We must obtain an occupational health check to support your bank registration, should you be unable to obtain your immunisation history we will not be able to support your registration.
Yes
No

We’re unable to proceed with your application

Sadly, we are only able to recruit bank workers who are able to provide immunisation records. Please consult with your GP for more information on how to obtain these.

As part of the application process you will be expected to complete or provide online and practical core training module and a DBS. Are you happy to proceed?

We must obtain a DBS for patient facing roles and core skills training must be completed to support your bank registration.
Yes
No

We’re unable to proceed with your application

Sadly, we are only able to recruit bank workers who can complete / provide Training & DBS Certification.

Are you currently substantive and wish to work extra bank shifts?

If you hold a permanent or fixed-term contract with the trust and have not resigned in post, you will be eligible to join via another route.
Yes
No

You are eligible to join via another route

If you are currently substantive and wish to work extra bank shifts, please continue your application through the substantive candidate form.

Continue your application

Have you recently left your substantive position at the trust (within the last 6 weeks)?

If you have recently left your substantive position you will be eligible to join via another route.
Yes
No

You are eligible to join via another route

If you have left your substantive position, please continue your application through the substantive candidate form.

Continue your application

Do you currently work or have you worked for any agencies at the Trust you are applying to within the last 12 weeks?

Should you currently hold an agency assignment with our Trust you will be eligible to join via another route.
Yes
No

You are eligible to join via another route

If you currently hold an agency assignment with our Trust, please continue your application through the agency consent form.

Continue your application

Are you eligible to work in the UK?

By law, we can only work with those who are authorised to work in the UK.
Yes
No

We’re unable to proceed with your application

Sadly, we are only able to recruit bank workers who are authorised to work in the UK.

If you would be interested in work opportunities outside of the UK, please contact our sister company, Espirita.

Visit Espirita

Are you registered with the GMC/GDC and do you hold a license to practice?

All bank Medics must must hold registration with the appropriate professional body.
Yes
No

We’re unable to proceed with your application

Sadly, we are only able to recruit bank workers who do not hold current & valid certification.

Do you hold 6 months NHS experience within the last 3 years in the grade and specialty that you are applying for?

All bank Medics must hold the appropriate experience in the specialty that they are applying for.
Yes
No

We’re unable to proceed with your application

Sadly, we are only able to recruit bank workers who do not hold current NHS experience.

Will we be able to obtain references from your line manager at your current/previous employer(s) to cover the past 3 years?

We must obtain a minimum of 2 references covering 3 years relevant to the specialty/discipline in which you are applying to work to satisfy your pre-employment checks.
Yes
No

We’re unable to proceed with your application

Sadly, we are only able to recruit bank workers who are able to provide referencing.

Will you be able to provide or be willing to obtain relevant immunisation history?

We must obtain an occupational health check to support your bank registration, should you be unable to obtain your immunisation history we will not be able to support your registration.
Yes
No

We’re unable to proceed with your application

Sadly, we are only able to recruit bank workers who are able to provide immunisation records. Please consult with your GP for more information on how to obtain these.

As part of the application process you will be expected to complete or provide online and practical core training module and a DBS. Are you happy to proceed?

We must obtain a DBS for patient facing roles and core skills training must be completed to support your bank registration.
Yes
No

We’re unable to proceed with your application

Sadly, we are only able to recruit bank workers who can complete / provide Training & DBS Certification.

Are you currently substantive and wish to work extra bank shifts?

If you hold a permanent or fixed-term contract with the trust and have not resigned in post, you will be eligible to join via another route.
Yes
No

You are eligible to join via another route

If you are currently substantive and wish to work extra bank shifts, please continue your application through the substantive candidate form.

Continue your application

Have you recently left your substantive position at the trust (within the last 6 weeks)?

If you have recently left your substantive position you will be eligible to join via another route.
Yes
No

You are eligible to join via another route

If you have left your substantive position, please continue your application through the substantive candidate form.

Continue your application

Do you currently work or have you worked for any agencies at the Trust you are applying to within the last 12 weeks?

Should you currently hold an agency assignment with our Trust you will be eligible to join via another route.
Yes
No

You are eligible to join via another route

If you currently hold an agency assignment with our Trust, please continue your application through the agency consent form.

Continue your application

Are you eligible to work in the UK?

By law, we can only work with those who are authorised to work in the UK.
Yes
No

We’re unable to proceed with your application

Sadly, we are only able to recruit bank workers who are authorised to work in the UK.

If you would be interested in work opportunities outside of the UK, please contact our sister company, Espirita.

Visit Espirita

Are you registered with the NMC/HCPC?

All qualified nurses & midwifes must hold a current valid NMC / HCPC in line with their role.
Yes
No

We’re unable to proceed with your application

Sadly, we are only able to recruit bank workers who hold current & valid certification.

Have you successfully passed your Nursing Preceptorship and hold 6 months post preceptorship experience?

All qualified nurses & midwifes must have completed their preceptorship and hold 6 months post preceptorship experience prior to joining the bank.
Yes
No

We’re unable to proceed with your application

Sadly, we are only able to recruit bank workers who hold post preceptorship experience.

Do you hold 6 months NHS experience within the last 3 years in your band and specialty?

All qualified nurses & midwifes must hold 6 months NHS experience in the same role and band they are applying for.
Yes
No

We’re unable to proceed with your application

Sadly, we are only able to recruit bank workers who have current NHS experience.

Will we be able to obtain references from your line manager at your current/previous employer(s) to cover the past 3 years?

We must obtain a minimum of 2 references covering 3 years relevant to the specialty/discipline in which you are applying to work to satisfy your pre-employment checks.
Yes
No

We’re unable to proceed with your application

Sadly, we are only able to recruit bank workers who are able to provide referencing.

Will you be able to provide or be willing to obtain relevant immunisation history?

We must obtain an occupational health check to support your bank registration, should you be unable to obtain your immunisation history we will not be able to support your registration.
Yes
No

We’re unable to proceed with your application

Sadly, we are only able to recruit bank workers who are able to provide immunisation records. Please consult with your GP for more information on how to obtain these.

As part of the application process you will be expected to complete or provide online and practical core training module and a DBS. Are you happy to proceed?

We must obtain a DBS for patient facing roles and core skills training must be completed to support your bank registration.
Yes
No

We’re unable to proceed with your application

Sadly, we are only able to recruit bank workers who can complete / provide Training & DBS Certification.

Are you currently substantive and wish to work extra bank shifts?

If you hold a permanent or fixed-term contract with the trust and have not resigned in post, you will be eligible to join via another route.
Yes
No

You are eligible to join via another route

If you are currently substantive and wish to work extra bank shifts, please continue your application through the substantive candidate form.

Continue your application

Have you recently left your substantive position at the trust (within the last 6 weeks)?

If you have recently left your substantive position you will be eligible to join via another route.
Yes
No

You are eligible to join via another route

If you have left your substantive position, please continue your application through the substantive candidate form.

Continue your application

Do you currently work or have you worked for any agencies at the Trust you are applying to within the last 12 weeks?

Should you currently hold an agency assignment with our Trust you will be eligible to join via another route.
Yes
No

You are eligible to join via another route

If you currently hold an agency assignment with our Trust, please continue your application through the agency consent form.

Continue your application

Are you eligible to work in the UK?

By law, we can only work with those who are authorised to work in the UK.
Yes
No

We’re unable to proceed with your application

Sadly, we are only able to recruit bank workers who are authorised to work in the UK.

If you would be interested in work opportunities outside of the UK, please contact our sister company, Espirita.

Visit Espirita

Do you hold 6 months NHS acute ward-based experience within the last 3 years in your band and specialty?

All unqualified nursing staff must hold 6 months NHS experience to be eligible to join the bank.
Yes
No

We’re unable to proceed with your application

Sadly, we are only able to recruit bank workers who do not hold current NHS experience. If you are a student nurse who has completed at least a 16-week placement with the trust you are applying for please obtain a referral from your placement tutor or ward supervisor.

Will we be able to obtain references from your line manager at your current/previous employer(s) to cover the past 3 years?

We must obtain a minimum of 2 references covering 3 years relevant to the specialty/discipline in which you are applying to work to satisfy your pre-employment checks.
Yes
No

We’re unable to proceed with your application

Sadly, we are only able to recruit bank workers who are able to provide referencing.

Will you be able to provide or be willing to obtain relevant immunisation history?

We must obtain an occupational health check to support your bank registration, should you be unable to obtain your immunisation history we will not be able to support your registration.
Yes
No

We’re unable to proceed with your application

Sadly, we are only able to recruit bank workers who are able to provide immunisation records. Please consult with your GP for more information on how to obtain these.

As part of the application process you will be expected to complete or provide online and practical core training module and a DBS. Are you happy to proceed?

We must obtain a DBS for patient facing roles and core skills training must be completed to support your bank registration.
Yes
No

We’re unable to proceed with your application

Sadly, we are only able to recruit bank workers who can complete / provide Training & DBS Certification.

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