Meet the team

Learn more about the people behind Bank Partners.

Meet the team

Paul Fensome

Managing Director
With a career built around workforce transformation and client partnership, Paul is passionate about helping NHS organisations develop sustainable staffing solutions that make a real difference to patients and healthcare professionals. As Managing Director…

With a career built around workforce transformation and client partnership, Paul is passionate about helping NHS organisations develop sustainable staffing solutions that make a real difference to patients and healthcare professionals. As Managing Director of Bank Partners, he has played a key role in growing long-term trust partnerships and shaping innovative workforce models across the healthcare sector. 

Sam Killick

Operations Director
Sam thrives on turning complexity into clarity. Drawing on extensive experience managing large NHS-facing operations, he is focused on building high-performing teams, strengthening service delivery and ensuring clients receive a consistently excellent experience. His…

Sam thrives on turning complexity into clarity. Drawing on extensive experience managing large NHS-facing operations, he is focused on building high-performing teams, strengthening service delivery and ensuring clients receive a consistently excellent experience. His practical, results-driven approach helps organisations achieve their workforce objectives with confidence.

Charlotte Lewis

Operations Director
Bringing more than 17 years of experience in change management, implementation and operational improvement, Charlotte specialises in helping organisations navigate complex workforce challenges. She is committed to creating practical, sustainable solutions that improve efficiency,…

Bringing more than 17 years of experience in change management, implementation and operational improvement, Charlotte specialises in helping organisations navigate complex workforce challenges. She is committed to creating practical, sustainable solutions that improve efficiency, support teams and deliver long-term value for healthcare organisations.  

Jamie Edwards

Associate Director, Client Solutions
Jamie is passionate about building strong partnerships and understanding the unique challenges faced by healthcare organisations. Known for his collaborative approach, he works closely with clients to develop workforce solutions that support service delivery,…

Jamie is passionate about building strong partnerships and understanding the unique challenges faced by healthcare organisations. Known for his collaborative approach, he works closely with clients to develop workforce solutions that support service delivery, improve outcomes and create lasting impact. 

Laura-Jane Cartwright

Associate Director, Client Operations
With over 15 years of experience building strategic client relationships across healthcare, recruitment and professional services, Laura-Jane works closely with NHS trusts to strengthen partnerships and improve service delivery. Since joining Bank Partners in…

With over 15 years of experience building strategic client relationships across healthcare, recruitment and professional services, Laura-Jane works closely with NHS trusts to strengthen partnerships and improve service delivery. Since joining Bank Partners in February 2025, she has focused on understanding clients’ challenges and bringing people together to develop meaningful solutions. 

Siobhan Hunt

Associate Director, Centre of Excellence
With a strong focus on service quality and continuous improvement, Siobhan is dedicated to creating positive experiences for both healthcare professionals and clients. She is passionate about developing people, sharing best practice and fostering a culture…

With a strong focus on service quality and continuous improvement, Siobhan is dedicated to creating positive experiences for both healthcare professionals and clients. She is passionate about developing people, sharing best practice and fostering a culture where operational excellence and exceptional service go hand in hand.  

Alexandra McMichael

Associate Director, Client Operations
Having progressed through a number of operational and client-facing roles within Bank Partners, Alexandra has developed a deep understanding of NHS workforce delivery. Her experience on the frontline of client partnerships enables her to bring insight, empathy and…

Having progressed through a number of operational and client-facing roles within Bank Partners, Alexandra has developed a deep understanding of NHS workforce delivery. Her experience on the frontline of client partnerships enables her to bring insight, empathy and a practical approach to supporting healthcare organisations and their teams. 

Bill Porter

Framework Lead
Bill is passionate about creating value through collaboration. Working closely with NHS trusts across North Central London, he focuses on strengthening partnerships, identifying opportunities for improvement and developing workforce solutions that help organisations respond to changing demands with…

Bill is passionate about creating value through collaboration. Working closely with NHS trusts across North Central London, he focuses on strengthening partnerships, identifying opportunities for improvement and developing workforce solutions that help organisations respond to changing demands with confidence. 

Harry Chapman

Lead Client Solutions Architect
Harry brings over five years of experience delivering implementation projects across multiple sectors. He specialises in reviewing client processes and designing technology-led solutions that improve efficiency throughout the recruitment lifecycle. Working across recruitment, technology, operations and…

Harry brings over five years of experience delivering implementation projects across multiple sectors. He specialises in reviewing client processes and designing technology-led solutions that improve efficiency throughout the recruitment lifecycle. Working across recruitment, technology, operations and finance, he coordinates teams to resolve complex challenges and deliver lasting impact for clients.

Erin Hankin

Lead Client Solutions Architect
Erin brings extensive experience in workforce transformation, implementation and healthcare staffing. She is passionate about designing solutions that support both organisational goals and workforce needs, helping clients create sustainable staffing models while maintaining a strong focus on governance, quality and…

Erin brings extensive experience in workforce transformation, implementation and healthcare staffing. She is passionate about designing solutions that support both organisational goals and workforce needs, helping clients create sustainable staffing models while maintaining a strong focus on governance, quality and candidate experience.