Your ID badge will take approximately 3 to 4 working days to be processed from the point of request. Once ready, it can be collected from main reception on A level at QA Hospital.

Please note that we are not notified when the badge is ready. You will need to contact QA Hospital main reception directly to confirm when it is available for collection.

You must not book any shifts until you have received your ID badge, as this is a mandatory part of your uniform requirements.

For Health Care Support workers and Registered Nurses, you will receive one tunic at point of clearance from our onboarding team (subject to availability). If you wish to purchase more uniform it is £15 per item. For all other staff please refer to the Trust’s uniform policy.

If you have any questions regarding uniform, please contact the onsite team via portsmouth@bankpartners.co.uk.

Your IT logins will take around 5 working days to be set up from the point we submit the request.

If you are a Trust leaver, your IT logins will remain the same as those used during your Trust employment. However, these must be reactivated by IT before your first shift as a Bank-only worker.

Alternatively, your IT logins will be sent to your personal email address. It is essential that you do not book any shifts until your access has been fully set up.

The Trust publishes and shares available bank shifts via the app Loop. You’ll receive guidance on how to create your Loop account directly from the Trust Rostering Team within 48hrs of your onboarding being completed, but if you have any queries on creating your Loop account please contact 02394 354 299 or pho-tr.rosteringteam@nhs.net.

As a tip we would recommend checking your email junk folder as an email from new senders can be automatically delivered there by your email service provider.

We understand that circumstances can change, and you may occasionally need to cancel a scheduled work shift. To ensure a smooth and efficient process, please follow the procedures below:

More than three days’ notice:
If you need to cancel your shift with more than three days’ notice, please complete our online cancellation form. This form collects all the necessary information so we can process your cancellation promptly and accurately.

Less than three days’ notice:
If you need to cancel your shift within three days of the scheduled date, please contact our Bookings Team directly. You can reach them by calling 0333 577 3316 between the hours of 6.30am – 10pm. The Bookings Team will assist you with processing the last‑minute cancellation and ensuring a smooth transition.

It is important to notify the Bookings Team as soon as possible so they can make the necessary adjustments to the schedule and attempt to find a suitable replacement. We appreciate your understanding and cooperation in following this guideline.

As with all NHS Staff Banks, you may be asked by the Trust to work in a different setting on occasions to the one which you have booked. This will always be with patient safety in mind, and we appreciate your flexibility and understanding.