All nursing and admin shifts must be booked via Loop.

For any booking queries, please contact:

Nursing: northmid.nursing@bankpartners.co.uk

Admin: northmid.ac@bankpartners.co.uk

Please ensure you bring your right to work document and present it to your manager on your first shift.

Timesheets
Timesheets must be authorised by your manager by midday on Tuesday, for payment on Friday.

Please note: The above applies to shifts worked in the previous week. You will never be paid in the same week for a shift worked during that week.

Please share your availability with our bookings team on 0333 577 0013.

For any booking queries, please contact:

AHP: northmid.ahp@bankpartners.co.uk

Ancillary: northmid.ac@bankpartners.co.uk

Please ensure you bring your right to work document and present it to your manager on your first shift.

Timesheets
Timesheets must be finalised by Friday 11am for payment following Friday.

Please note: The above applies to shifts worked in the previous week. You will never be paid in the same week for a shift worked during that week.

You will receive your login details for Loop within five working days of receiving this email. You can then view all available shifts across the Trust’s sites.

Read our Loop Guide for support with using the platform.

If you have not received your Loop login details or require further support, please email northmidsonsite@bankpartners.co.uk.

We understand that circumstances can change, and you may occasionally need to cancel a scheduled work shift. To ensure a smooth and efficient process, please follow the procedures below:

More than three days’ notice:
If you need to cancel your shift with more than three days’ notice, please complete our online cancellation form. This form collects all the necessary information so we can process your cancellation promptly and accurately.

Less than three days’ notice:
If you need to cancel your shift within three days of the scheduled date, please contact our Bookings Team directly. You can reach them by calling 0333 577 0013 between the hours of 6am – 10pm. The Bookings Team will assist you with processing the last‑minute cancellation and ensuring a smooth transition.

It is important to notify the Bookings Team as soon as possible so they can make the necessary adjustments to the schedule and attempt to find a suitable replacement. We appreciate your understanding and cooperation in following this guideline.

Trust cancellations
On rare occasions, the trust may need to cancel a shift. If this happens within two hours of the scheduled start time, you will receive a 2 hour cancellation fee.

As with all NHS Staff Banks, you may be asked by the Trust to work in a different setting on occasions to the one which you have booked. This will always be with patient safety in mind, and we appreciate your flexibility and understanding.