Welcome to the Moorfields Staff Bank
A big welcome to the Moorfields Staff Bank. We’re very grateful to have you on board.
At Bank Partners, our aim is to make sure that it’s easy for you to work flexible shifts in a supportive, professional environment. We’ve included below some key information that you might find useful as you start your journey with us.
Booking and working shifts
Booking shifts
Your consultant will have already advised you if you have access to view and self-book shifts via the Trust’s chosen booking platform. Further details below.
To submit your immediate availability and to see what shifts are available please contact our Bookings Team at 020 7959 1170 or moorfieldsbank@bankpartners.co.uk.
Core bookings hours are between 8am – 6pm for nursing bookings and between 9am – 5.30pm for non-nursing bookings.
EOL (Health Roster System)
A profile on our EOL (Health Roster System) has been created for you. Login details will be sent separately.
Please click here to view a short guide on how to view and confirm your timesheet.
Cancelling a shift
We understand that circumstances can change, and you may occasionally need to cancel a scheduled work shift. To ensure a smooth and efficient process, please follow the procedures below:
More than three days’ notice:
If you need to cancel your shift with more than three days’ notice, please complete our online cancellation form. This form collects all the necessary information so we can process your cancellation promptly and accurately.
Less than three days’ notice:
If you need to cancel your shift within three days of the scheduled date, please contact our Bookings Team directly. You can reach them by calling 0207 959 1170 between the hours of 8am – 6pm. The Bookings Team will assist you with processing the last‑minute cancellation and ensuring a smooth transition.
It is important to notify the Bookings Team as soon as possible so they can make the necessary adjustments to the schedule and attempt to find a suitable replacement. We appreciate your understanding and cooperation in following this guideline.
Flexibility when working
As with all NHS Staff Banks, you may be asked by the Trust to work in a different setting on occasions to the one which you have booked. This will always be with patient safety in mind, and we appreciate your flexibility and understanding.
Keeping patients safe
Stay within the 48-hour weekly limit
To protect your wellbeing and stay compliant with the Working Time Directive, please ensure your total working hours average no more than 48 hours per week over any Monday–Sunday period, typically calculated across a 17-week reference period.
If you wish to opt out of the Working Time Directive please contact our team.
Bank Partners portal
Bank life, simplified.
With our portal, you can:
- View, book or amend shifts
- Receive important updates straight to your phone
- Get help and support from our team in just a few clicks
- Manage work at multiple staff banks, in one place
Good to know
Charge information
Please note that future DBS applications, additional uniform requests, and copies of training certificates are subject to a charge. For support or information about these charges, please contact us.
Annual leave and pension
Holiday pay is paid alongside your hourly rate which can be seen in your payslips, it is not paid separately at the time annual leave is taken. Pension queries need to be addressed to The People’s Pension who are available on 0300 2000 555 between 8.30am and 7pm.
Payroll, timesheets & annual leave
All timesheets for the previous week must be submitted by 12pm midday on a Monday.
All timesheets need to be authorised by the ward/department you worked in by midnight Tuesday, for payment on the Friday. Alternative dates and deadlines may apply in weeks affected by bank holidays.
If you experience any issues logging in, viewing or submitting your timesheets please contact our Moorfields Payroll Team at moorfields.payroll@bankpartners.co.uk.
How to contact us
Our dedicated team is here for you every day, including weekends and bank holidays.
Contact us on moorfieldsbank@bankpartners.co.uk or0300 2000 555.
Opening hours:
8am – 6pm for nursing bookings and between 9am – 5.30pm for non-nursing bookings.
Compliance:
You can reach our compliance team Monday – Friday, 8am – 6pm by emailing us at MOORFIELDS.compliance@bankpartners.co.uk.
Bank Partners handbook
Our handbook is designed to help you understand the way in which Bank Partners operates and your role within it. Please take the tie to read the handbook in full. It should be read in conjunction with your Terms & Conditions.
Thanks for reading
You should now have everything you need to start working shifts with the Moorfields Staff Bank. If you have any questions, please don’t hesitate to contact us using the details above.
Thank you for choosing to join us, we’re happy to have you on the team.