Welcome to BHRUT Staff Bank

A big welcome to the Barking, Havering & Redbridge Health Staff Bank. Whether you’re already working at the Trust or are a new joiner, we’re very grateful to have you on board.

At Bank Partners, our aim is to make sure that it’s easy for you to work flexible shifts in a supportive, professional environment. We’ve included below some key information that you might find useful as you start your journey with us.

Booking and working shifts

Booking shifts

Your consultant will have already advised you if you have access to view and self-book shifts via the Trust’s chosen booking platform. Please contact our team if you are unsure.

AHP bookings: ahp.bhr@bankpartners.co.uk

A&C bookings: admin.bhr@bankpartners.co.uk

Doctors bookings: doctors.bhr@bankpartners.co.uk

Alternatively, call us on 0333 188 1917.

Induction

You are required to attend the Trust’s Corporate Welcome Induction, details of this induction will be provided to you separately.

Please note that failure to complete Trust Corporate Virtual Welcome Induction will result in you being removed from the BHRUT Staff Bank register.

Cancelling a shift

We understand that circumstances can change, and you may occasionally need to cancel a scheduled work shift. To ensure a smooth and efficient process, please follow the procedures below:

More than three days’ notice:
If you need to cancel your shift with more than three days’ notice, please complete our online cancellation form. This form collects all the necessary information so we can process your cancellation promptly and accurately.

Less than three days’ notice:
If you need to cancel your shift within three days of the scheduled date, please contact our Bookings Team directly. You can reach them by calling 0333 188 1917 during working hours. The Bookings Team will assist you with processing the last‑minute cancellation and ensuring a smooth transition.

It is important to notify the Bookings Team as soon as possible so they can make the necessary adjustments to the schedule and attempt to find a suitable replacement. We appreciate your understanding and cooperation in following this guideline.

Flexibility when working

As with all NHS Staff Banks, you may be asked by the Trust to work in a different setting on occasions to the one which you have booked. This will always be with patient safety in mind, and we appreciate your flexibility and understanding.

Stay within the 48-hour weekly limit

To protect your wellbeing and stay compliant with the Working Time Directive, please ensure your total working hours average no more than 48 hours per week over any Monday–Sunday period, typically calculated across a 17-week reference period.

If you wish to opt out of the Working Time Directive please contact our team.

Systems and access details

 Your details will pull through to Health Roster at which point you will be able to login and view shifts.

Please note it can take some time for your details to pull through onto the Health Roster system for you to be able to view and book shifts. We endeavour to turn this around as soon as possible but ask for your patience as we have.

The Hub

All of our important news and updates can be found now on ‘The Hub’. You can access this by emailing bhrut.thehub@nhs.net with your name and email address, any you will be given access to the Trust Network Portal.

Bank Partners portal

Bank life, simplified.

With our portal, you can: 

  • View, book or amend shifts 
  • Receive important updates straight to your phone 
  • Get help and support from our team in just a few clicks 
  • Manage work at multiple staff banks, in one place
Explore the new portal

Good to know

Charge information

Please note, future DBS applications, additional uniform requests and copies of training certificates, are subject to a charge.

For any support or information around these charges please do not hesitate to contact us.

ID cards

To receive your ID card, please complete the ID badge application form and email it, along with a digital photo of yourself, to DOffice.Queens.HC.UK@sodexo.com. Once your ID badge is ready, you will be contacted to arrange collection.

How to contact us

Recruitment team: join.bhr@bankpartners.co.uk

Bookings teams
AHP bookings: ahp.bhr@bankpartners.co.uk
A&C bookings: admin.bhr@bankpartners.co.uk
Doctors bookings: doctors.bhr@bankpartners.co.uk

Customer support: support.bhr@bankpartners.co.uk

Or call us on 0333 188 1917. Our office hours are 8:30am-5:30pm, Monday to Friday.

Pension

NEST pension
For more information regarding the NEST pension scheme, including how to opt in or out, click here.

NHS pension
If the NHS pension applies to you, please click here for more information.

For more information regarding pensions, please call us on 0333 188 1917.

Payroll and timesheet submission

Once you have completed a shift the Ward Manager or agreed Timesheet Authoriser will need to finalise your shift on Health Roster. This finalisation needs to be completed by the department by no later than 10am on a Monday in order for a payment to be processed for Friday.

Please note: This applies to shifts worked in the previous week. You will never be paid in the same week for a shift worked during that week.

Please be aware that payroll is operated by the Trust directly, alternative deadlines may apply during Bank Holidays. Payslips can be accessed on the ESR portal. Learn how to access ESR.

Contact us

You should now have everything you need to start working shifts with the BHRUT Health Staff Bank. If you have any questions, please don’t hesitate to contact us on 0333 188 1917.

Our staff bank office hours are 8:30am-5:30pm, Monday to Friday.