University College London Hospitals NHS Foundation Trust (UCLH) are searching for a Band 6 Service Manager to join their highly skilled Private Healthcare team.
UCLH is one of the most complex NHS trusts in the UK, serving a large and diverse population. In July 2004, we were one of the first NHS trusts to achieve Foundation Trust status. We provide academically-led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas.
Main Duties and Responsibilities:
• To provide strong and effective leadership to specific non-clinical teams, with an expert understanding of the processes in each area and the ability to cover patient facing and coordinator roles as required
• To ensure delivery against all key targets and performance indicators
• To analyse and report service level activity and access performance information for a range of audiences
• Liaise with the Assistant General Manager and Business Manager on any areas of concern relating to activity and billing
• Support the inpatient booking and referral management processes
• Represent the Department at various meetings as required and to ensure that the outcomes and actions of these meetings are communicated back to the Department appropriately and in a timely manner
• Contribute and lead the first-line investigation of patient complainants to ensure that appropriate and timely responses are given and that trends are identified and remedial action taken
• To assist the Assistant General Manager in considering demand and capacity for inpatient and outpatient activity and contributing to pathway mapping as requested
• To deputise for the Assistant General Manager (alongside the Business Manager) where appropriate
Requirements:
Degree and/or an appropriate professional qualification or equivalent experience
Previous managerial experience in a large and complex organisation preferably within the NHS
Proven experience in service improvement and development
A proven record of success in managing change while also developing and maintaining high standards of quality
Excellent communication skills, including the ability to liaise and negotiate effectively at directorate management team level
Proven track record of working under pressure to strict deadlines
Ability to prioritise effectively
The ability to both work co-operatively with both clinical and non-clinical staff including other management teams of the Trust and to develop effective working relationships within the directorate
Strong negotiation and influencing skills with ability to motivate and engage individuals and teams
Quality focussed with an innovative approach and the ability to solve complex problems
A strong understanding of multi-disciplinary issues and commitment to multi-disciplinary working
Excellent IT skills i) An understanding and experience of staff and organisational development
As a thanks to all our invaluable Bank Staff, we are happy to offer the following benefits:
- Flexible working hours
- Access to free Bank Partners Core Skills training
- Ability to self-book and monitor shifts with online timesheet and weekly pay system
- Opportunity to work across multiple specialities to gain invaluable experience in various specialities
- Priority of shifts over all agency workers
- Competitive pay
Apply now for this exciting opportunity by attaching you CV, and a member of our recruitment team will be in touch shortly.
Bank Partners is an employment agency/employment business (as defined by the Conduct of Employment Agencies and Employment Businesses Regulations 2003) and is acting on behalf of its client in relation to this vacancy.