Portsmouth Hospitals University NHS Trust - Frequently Asked Questions | Bank Partners

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Explore our Frequently Asked Questions page at Portsmouth Hospitals University NHS Trust - Staff Bank, where you'll find straightforward and dependable answers. Ideal for new joiners, current staff bank members, or those thinking about joining, our FAQs provide thorough coverage of various topics to assist you in quickly locating the information you require.

Joining or Leaving the Bank

How do I Join as a Substantive Employee?: Substantive employees interested in joining the Portsmouth Hospitals University NHS Trust Staff Bank can easily do so by completing our online form. Click here to start your application, and remember to choose the 'Substantive' option on the form's initial page.
How do I join if I have left my Substantive role but want to stay on the Bank?: To continue your journey with Portsmouth Staff Bank after leaving your substantive role, start by completing the trust leaver application form. Simply fill out these forms to initiate your continued association with us.
How do I Join as an Agency Worker?: Agency workers looking to become part of the Portsmouth Hospital NHS Staff Bank can initiate their application process by reaching out to us. For detailed guidance and support, please contact us via email at Join Portsmouth NHS Staff Bank and we will assist you with every step of the application.

Pay Queries

What is the process if my Tax Code is incorrect?: For assistance with any discrepancies or questions regarding your tax code, it's recommended to first contact HMRC for assistance. Should you need further help after contacting HMRC, the Portsmouth Hospital Staff Bank Payroll team is here to help. Reach out to us by emailing Portsmouth Staff Bank Payroll team, for general payroll queries. If you are a doctor with specific tax code concerns, please contact Portsmouth Doctor Staff Bank Payroll team.
What should I do if I have been paid incorrectly?: In the event of any discrepancies in your payment, the Portsmouth University Hospital Staff Bank Customer Support Team, in collaboration with Bank Partners, is here to assist you. For immediate support, please call 0333 577 3316 and choose Option 3. Alternatively, for email assistance regarding payment issues, feel free to contact Portsmouth NHS Staff Bank Customer Support team.
What should I do if I have not received my payslip?: Should your payslip from Portsmouth Hospital NHS Staff Bank be delayed or missing, our payroll team is prepared to help. For immediate assistance, dial 0333 577 3316 and select Option 3. If you prefer, you can also email support.portsmouth@bankpartners.co.uk with your query, and we'll ensure a timely response.
How do I request sick pay as a bank only candidate?: To request sick pay as a bank only candidate with Portsmouth Hospitals University NHS Trust Staff Bank, please get in touch with our payroll team. They are available to answer your queries and guide you through the process. Email them at support.portsmouth@bankpartners.co.ukor call 0333 577 3316, selecting Option 3, for detailed assistance and efficient handling of your sick pay request.
Who should I contact if I have questions about my Tax/ NI / Student loan deductions?: If you need assistance with understanding or managing your Tax, NI, or Student Loan deductions at Portsmouth Hospitals University NHS Trust Staff Bank, our Payroll Team is ready to provide the necessary support. Please send your inquiries by email to Portsmouth Hospital Bank Payroll.
For Doctors, please direct your specific queries to Portsmouth Doctors Staff Bank Payroll team for tailored assistance.
How do update my bank account details?: For any changes to your bank account details as a member of the Portsmouth Hospitals University NHS Trust Staff Bank, please forward the updated information via email to Portsmouth Hospitals University NHS Trust Support Team for prompt updating.
Doctors are advised to communicate their banking changes to Portsmouth Doctors Staff Bank Onsite team to ensure accurate record maintenance.

Booking or Cancelling Shifts

How do I book a shift?: To schedule your shifts at Portsmouth Hospitals University NHS Trust, you can easily get in touch with our booking teams:

Portsmouth NHS Nursing Bookings at 0333 577 3316 press Option 1 followed by Option 1
Portsmouth NHS Doctors Bookings at 0333 577 3316, press Option 1 then Option 2
Portsmouth NHS AHP Bookings at0333 577 3316, press Option 1 then Option 3
Portsmouth NHS Admin & Clinical Bookings at0333 577 3316, press Option 1 then Option 4
How do I cancel a shift?: For shift cancellations at Portsmouth Hospitals University NHS Trust, we suggest giving notice well in advance, ideally more than 3 days. For efficient cancellation, access our online form here. If you need to cancel closer to the shift date, within 3 days, please contact our bookings team:

Portsmouth NHS Nursing Bookings at 0333 577 3316 press Option 1 followed by Option 1
Portsmouth NHS Doctors Bookings at 0333 577 3316, press Option 1 then Option 2
Portsmouth NHS AHP Bookings at0333 577 3316, press Option 1 then Option 3
Portsmouth NHS Admin & Clinical Bookings at0333 577 3316, press Option 1 then Option 4

Please include all relevant details such as your name, the date and time of the shift, BRN if available, the reason for cancellation, and your line manager or agency's contact information.
What should I do if my shift has not been finalised?: For finalising your shift at Portsmouth Hospitals University NHS Trust, please contact the respective department where you worked. It's important to leave a signed timesheet on the ward for verification. If you encounter any issues or need further assistance, our bookings team is available to help:

Portsmouth NHS Nursing Bookings at 0333 577 3316 press Option 1 followed by Option 1
Portsmouth NHS Doctors Bookings at 0333 577 3316, press Option 1 then Option 2
Portsmouth NHS AHP Bookings at0333 577 3316, press Option 1 then Option 3
Portsmouth NHS Admin & Clinical Bookings at0333 577 3316, press Option 1 then Option 4

Ensure to provide detailed information about your shift for efficient assistance.
What should I do if I can't submit my timesheets?: For any queries or support with timesheet submissions at Portsmouth Hospitals University NHS Trust Staff Bank, our bookings team is ready to assist. Contact the relevant department for your specific role:

Portsmouth NHS Nursing Bookings at 0333 577 3316 press Option 1 followed by Option 1
Portsmouth NHS Doctors Bookings at 0333 577 3316, press Option 1 then Option 2
Portsmouth NHS AHP Bookings at 0333 577 3316, press Option 1 then Option 3
Portsmouth NHS Admin & Clinical Bookings at0333 577 3316, press Option 1 then Option 4.

Referrals

How can I recommend a healthcare professional to join a bank?: Expand the Portsmouth Hospitals University NHS Trust Staff Bank team by recommending skilled healthcare professionals you know. Direct them to our referral page here to start their application process.
Before providing their contact information, obtain their consent. We'll acknowledge your referral when we reach out to them.

Applications

How long does the application process take?: The application process for the Portsmouth Hospitals University NHS Trust Staff Bank is generally completed within 21 working days. We are committed to processing your application as quickly as possible and will keep you updated on its status. If you haven't heard from us within this timeframe, please contact us at Portsmouth Hospital Staff Bank Enquiries for an update.

We aim to make your application experience as smooth and efficient as possible.
How will I be updated on the status of my application?: As you progress through your application to join the Portsmouth Hospitals University NHS Trust Staff Bank, we'll keep you well-informed. Expect to receive timely updates on your application status through both telephone and email communications. We'll provide you with clear information at each step, so you're always aware of your application's progress and any upcoming requirements.
Where can I find the current open vacancies?: Stay informed about the newest job openings at Portsmouth Hospitals University NHS Trust by visiting our job listings page. You can find a diverse range of positions that align with your skills and career aspirations by checking out the Portsmouth NHS Trust Staff Bank Jobs section.

Compliance

How will I know if one of my compliance documents is due to expire?: We ensure you're always compliant by sending timely email notifications about any documents nearing expiration.
For any compliance-related queries, our responsive team is just an email or phone call away, saving you the time of an office visit.
It's important to remember that DBS clearance times can fluctuate, and completing mandatory training is a key requirement.
Should there be a six-month hiatus in shift work or updating compliance documents, re-registration with our staff bank may be required.
If you require further assistance with your compliance, please call 020 7959 1119 (Option 2, and then Option 3).

Need More Help?

Should you need more information or face any issues, our team is always here to provide assistance. For further help, please reach out to us. You can find our contact information on the Contact us page or by calling 020 7959 1119.

We value your role in the Portsmouth Hospitals University NHS Trust Staff Bank and are committed to offering support throughout your journey with us.