NCL vaccination bank FAQs

I applied for a role on the NCL vaccination bank and haven’t heard anything yet.

We are sorry to hear that you haven’t received any feedback on your application. We had a lot of interests for this role and we are doing our best to work through them. Could you please send your full name, email address and the role you applied for to and a member of our team will get back to you within the next 3 days.

I have a consultant and my application is being processed but I don’t know how to contact my consultant.

If you know the name of your consultant, you can email them directly and they will get back to you as soon as possible. Alternatively, you can call us on 0333 241 9808. Our teams are handling a high volume of enquiries at present times, if you don’t manage to get through to anyone please leave a voicemail and a member of our team will get back to you within 48 hours.

I’ve finished my training – when can I start working?

Congratulations on completing your training. In the next 3 days your recruitment consultant will contact you and will take you through the last steps of the application process. Nonetheless, if you haven’t heard anything back from us within a week, email us at and a member of our team will get back to you as soon as possible.

Who shall I contact if I need to cancel my shift?

If for any reason, you are unable to attend your shift and wish to cancel, do please inform Bank Partners directly on Any changes or information of this nature cannot be communicated to or processed by our on-site colleagues. As your recruitment partner, Bank Partners will be managing and actioning your request.

What shall I do if I want to work more shifts?

Shifts are released on Health Roster and are filled on a first come first served basis. This is so everyone is given equal chances to access shifts. To stay up to date on availability we ask you to check the Roster frequently as more shifts will be released this month.

Who shall I contact to discuss payment and timesheet issues?

Once you have completed a shift the department Manager or Timesheet Authoriser will need to approve your shift on Health Roster Bank Staff. In order to process your payment by Friday, you will need to log your shifts via the Hub or POD no later than 11am on Monday (different deadlines may apply during Bank Holidays).

How many shifts can I work in a week?

As mentioned in the Working Time Directive, it is your responsibility to ensure you do not work more than 48 hours in any 7-days period from Monday to Sunday. Please refer back to our T&C’s. For medical students this time is reduced to not more than 12 hours.

Who shall I contact if I want to make a complaint?

Firstly, we are sorry to hear that you would like to make a complaint. Please know that we want you to have the best experience possible and we take your complaints very seriously.

Your first point of contact in this instance will be your consultants. Please email them and make it clear that you would like to make a formal complaint. Your consultants are required to share their line managers details with you. Thereafter, the Line Manager should contact you within 3 days to have an initial conversation or ask you to submit a written complaint.

Alternatively you can email